help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Yet Another Blaze With Back Button Not Working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-25-2018 06:22

‎01-25-2018 06:22

I purchased my Blaze a few months ago from a relative. She had used it and decided to upgrade and sold it to me. I have loved it! But three days ago the Back Button stopped working. After doing some research I see that this is a common issue. I found out this morning that the Blaze is past the warranty. This is very frustrating as there seems to be a problem with this device and the Back Button malfunctioning after some usage. I have found topic upon topic with the the button malfunctioning. Seems that Fitbit is selling a product that is not up to standard and the consumer is left holding the bag after the warranty is gone.

 

Very frustrated consumer.

Best Answer
5 REPLIES 5

‎01-25-2018 06:27

‎01-25-2018 06:27

I do want to say that I did not expect Fitbit to replace my Blaze with a brand new one. I had hoped to maybe a get refurbished unit that worked. Or a deeply discounted newer model (or new refurbished model).

Best Answer
0 Votes

‎01-25-2018 07:51

In response to spaceace414

‎01-25-2018 07:51

Have you checked to see if the back button works outside of its frame @spaceace414? 

Others have found that by doing the restart the button starts working. Also you can try a shutdown which can be performed without pressing any buttons. 

Best Answer
0 Votes

‎01-25-2018 08:08 - edited ‎01-25-2018 08:12

In response to Rich_Laue

‎01-25-2018 08:08 - edited ‎01-25-2018 08:12

Thanks @Rich_Laue. I pulled the Fitbit out of the frame last night and the button still did not work. I am not familiar with how to do a shutdown without pushing any buttons. Do I do this from the app? I will look and see.  NOTE: I am scared if I shut it down I will not be able to start it by pushing the left button!  lol

 

EDIT: Did the shutdown and it did not help.   😞

 

@Rich_Laue wrote:

Have you checked to see if the back button works outside of its frame @spaceace414? 

Others have found that by doing the restart the button starts working. Also you can try a shutdown which can be performed without pressing any buttons. 

 

Best Answer
0 Votes

‎01-25-2018 11:59

In response to spaceace414

‎01-25-2018 11:59

Swipe over to settings. Scroll to bottom of tu3 list vThen tap and confirm shotdown

Best Answer
0 Votes

‎01-25-2018 12:36

In response to Rich_Laue

‎01-25-2018 12:36

@Rich_Laue wrote:

Swipe over to settings. Scroll to bottom of tu3 list vThen tap and confirm shotdown

Yeah, I had edited my post above to show I had tried it and it did not work.

 

The only way I can get back to my main screen (if I go into something else) is to sync with a new watch face.  Frustrating.

Best Answer
0 Votes