Zero Vibration on notifications or Alarm

[Zippy1983]

I have just set up my new Fitbit Blaze, and tried setting an alarm to test the vibration strength, but absolutely nothing, Also set it to vibrate for notifications but nothing for incoming calls, messages etc.

IS there somewhere i can check setting wise or is this a potential fault?

[FerdinandFitbit]

Hi @Zippy1983. Welcome to the Fitbit Community Forums! 🙂

I'm sorry you're having problems with the vibration on your tracker not working as it should 😕

Have you tried to give your tracker a restart? You can easily do this by pressing the left and lower right buttons for 10-12 seconds. This will make your tracker to reboot.

After that, see if the vibrations work or not. Let me know how it goes!

[Zippy1983]

Hi @FerdinandFitbit.

I have reset my fitbit as you suggested, but still zero vibration for notifications, alarms or timer.

Not really sure what next steps would be?

Any suggestions?

[FerdinandFitbit]

Huh, well, that sounds like that tracker is defective @Zippy1983.

Thanks a lot for taking the time to restart it. Did you get the tracker through any retailer or was it from Fitbit directly?

[Zippy1983]

Through a retailer.

Will still be under warranty though i'm guessing so where should be my point of call for returns?

Thanks

[FerdinandFitbit]

Thanks for getting back @Zippy1983.

You could get in touch with the retailer for them to replace it for you which will be faster and of course, your tracker will still be under warranty or if you'd prefer, I can escalate your case to the Support Team for them to take care of this for you but it will take a while for you to receive your new replacement and you might be required to send the defective one back, so I'd like to know what you would prefer.

[Zippy1983]

@FerdinandFitbit thanks for your prompt responses.

If you could escalate to the Support team that would be perfect and of cours eif i do need to send the defective tracker back i can of course do that. Other than the vibration issue it seems to work perfectly well.If you could let me know next steps that would be great.

Thanks

Chris

[FerdinandFitbit]

Great @Zippy1983! 😄 You're very welcome.

I just went ahead and escalated your case. Our Support Team will be happy to take care of you and get you back on track as soon as possible. Just keep an eye on your inbox for further instructions and anything else you may need, I'm here to help!