battery only last 2 days

[MaximeSchaek]

I have my Blaze 20 months now. I was very happy but since 2 weeks now, he only last 2 days. It's very frustrating. I didn't change anything about the settings. Did anyone else had this problem? Is there a way to solve it, or do I need to send it back? There is a 2 year garantee I think?

[FerdinandFitbit]

Hey there @MaximeSchaek! 🙂  Great to have you in the Fitbit Community Forums! 🙂

I'm sorry you're having problems with your Blaze's battery not lasting more than 2 days 😕

The battery on your Blaze should last for at least 5 days with a regular usage. I can recommend putting it to charge and once it's fully charged, take it off the cradle and put it on. Sync it and use it as you would normally do. Make sure to sync it frequently after this so that the battery levels are recorded on the app logs and once the battery dies, let me know so that I can take a closer look and then we can move forward with other options to get you back on track.

Now, when it comes to the warranty, if you're located in the European Union, yes, the warranty is of 2 years.

I'll be looking forward for your reply with the outcome. Anything else, I'm here to help!

[Matty27011980]

Hi I have also noticed this lately, it happened to me I think after the update that introduced the chronograph watch display and stopwatch control. I've switched away from using that now and my battery only last 2 days and then dies.

[FerdinandFitbit]

Hi there @Matty27011980! Great to see you in the Community Forums! 🙂

I'm sorry you're also having issues with the battery on your Blaze 😕

I've gone ahead and escalated your case to the Support Team. They will be happy to take a closer look and see what could be causing this to get you back on track. Just keep an eye on your inbox for further instructions and if you need anything else, let me know!

[MaximeSchaek]

Hey! I charged my Blaze tuesday 21 novembre at 22:00 till 24:00 and it was fully charged. The battery was totally empty friday 24 november at 20:00.

I used it like I normally do. Woulf it be an option to send it back and get a new battery?

Kind regards

Maxime

[FerdinandFitbit]

Hey @MaximeSchaek! 🙂  Thanks for getting back and for taking the time to try what I suggested.

Now, I was able to check with the Support dept for there are no logs for the battery status on your Blaze for Nov 23 or 24, so it's very important for you that once you've fully charged your tracker, you use it as you would normally do but also, that you sync constantly, at least every two hours I'd say for the app to record the battery levels. Something else you can try to do is to enable the "All-day sync" option. If you'd like to enable it, tap on the icon of your  Blaze at the top left corner of your app and then in the new menu, go down to All day sync and enable it. This way, your tracker will be syncing constantly and hopefully this will help us out.

Let me know how it goes!

[MaximeSchaek]

Hi,

Ok I'll do that. Just charged my fitbit and will sync it every 2 hours 🙂

[cbrosch]

I am also charging this frequently on a Blaze >1yr old.  I track exercise everyday, which seems to be the biggest cause for a draw down, but I'm typically not using the location tracking much since the weather turned cold.

[MaximeSchaek]

Hi

I charged my Blaze Wednesday 29 november at 13.38h, the battery died Saturday 2 december around 05.00h. Hopefully now you can see the problem? If not I would like to send it back and receive a repaired or new Blaze. 

Kind regards

Maxime

[FerdinandFitbit]

Hi there guys @MaximeSchaek @cbrosch.

Thanks a lot for trying my suggestions @MaximeSchaek and great to see you in the Forums @cbrosch.

I've gone ahead and escalated your cases to the Support Team so they will be happy to take a deeper look and get you back on track. Just please keep an eye on your inbox for further instructions and anything else you may need, you can ask me directly.

Let me know if there's anything else I can do for you.

[cbrosch]

Thanks for the proactive help.  Working with the team, only a 25% discount off website retail was offered.  This matches the out of pocket expense of a new tracker at Black Friday discounts.  This resolution is bogus when Euro customers get their trackers warrantied for 2 years.  There’s got to be better support for early adopters with faithful loyalty to product use, care and free promotion to friends and family.  

[FerdinandFitbit]

Hi @cbrosch. Thanks for getting back!

I totally understand what you're saying and I'm sorry this is not what you would expect. At the moment, due to our warranty policy which is necessary for running a global business, this is the option that our team will be able to offer.

If there's anything else I can help you with, please let me know!