blaze setup problems

[Anouk_93]

Hi all!

I already have a Fitbit Blaze for a while, but I didn't use it the last month because I was abroad.
Therefore, I had to sync my blaze again, but it didn't work. I turned my bluetooth, telephone and blaze on and off, nothing worked. So, I deleted my device and uninstalled the app. Now, I want to set up the device again in the new app, but it can't connect to fitbit after entering the number on my display.

Does anyone has this issue too and knows how to fix it?  

[SunsetRunner]

Awesome troubleshooting

Feel free to check out the Fitbit Article:

Why can't I set up my tracker?

Make sure your mobile device or computer meets all the requirements for getting started with your Fitbit tracker.

Hope it helps 

[FerdinandFitbit]

Hi there @Anouk_93. Great to see you in the Fitbit Community Forums! 🙂

I'm sorry to hear that your tracker is not working as it should 😕

I'd say, try to restart it two or three times again in a row and after that, try to set it up again. Restarting your phone was a great call so try to do it one more time before attempting to set it up again. Make sure you have a strong internet connection and that bluetooth is enabled and try one more time.

Hope this helps. Let us know how it goes!

[SunsetRunner]

[Anouk_93]

Thanks for your help! Unfortunately, it didn't work. I tried it everyday, but without success. 
Yesterday, I installed the fitbit app on my friend's phone and connected it to his phone. This took quite a while, but it worked! And don't ask me how, but all of a sudden it also connected to my phone 

[FerdinandFitbit]

Hi there @Anouk_93. Great to see you back! 😄

I'm sorry you had some problems getting this fixed but I'm glad to see that you're back on track now!

Let us know if you need anything else!