bluetooth pairing failed

[bigears1]

hello, i have a samsung galaxy s5 mini and a fitbit blaze, my phone keeps saying blaze rejecting the pair and wont pair together, iv tried resetting, turning off and on but now im stuck

[SunsetRunner]

I'm having the same problem and it's driving me crazy... Someone respond please

[Mel4239]

Me too anyone managed to fix this?

[Rich_Laue]

Hello @Mel4239, @bigears1, and @SunsetRunner are you following the Holiday Setup Guide this is on the banner at the top of all tracker model forums. 

You need to use the app to attach your tracker to your fitbit account. Once it is connector to your account the Fitbit app will pair it to your phone or computer. 

Trying to pair manually through the Bluetooth settings of the phone, computer will only result in the message "Rejected by Blaze'

[Mel4239]

All sorted now, I checked everything and reset the device but I couldn't get it to pair with my phone. In the end I reset my phone and this worked. Thanks for the reply.