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failed to sync device

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‎05-22-2020 17:08

‎05-22-2020 17:08

After recharging my fitblaze after it had completely ran out. I have found my self in the situation where it continuously trys to sync the data, but it keeps coming up with the error message failed to sync device. I tried all the methods i found online to sort this problem but none have fixed the issue. If anyone has any advice on how to fix this that would be great thanks.

 

Ps: i have tried restarting both the blaze and the phone, turning bluetooth off and on again, and even deleting and reinstalling the app.

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7 REPLIES 7

‎05-22-2020 17:12

‎05-22-2020 17:12

I am having the same issues. I had was given low battery warning though I recharged it not that long ago. I recharged it before noon, The app took most of the data but won't update the battery level or sync to the dashboard. 

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0 Votes

‎05-22-2020 17:24

In response to brutalrage

‎05-22-2020 17:24

same issue, it won't sync with my phone at all any longer despite saying it was. Shut down, reboot, recharged to full and same. So I removed the device and now it won't repair. I get the 4 digit pin prompt and then the "Not Working" screen, so now i'm dead in the water.

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‎05-22-2020 18:15

‎05-22-2020 18:15

I'm having the same issue with failing to sync. I synced today at 5:03pm, now it won't sync after uninstalling/installing, charging, turning off/on.  I see above they say there are syncing issues, and apparently issues with this site.  Hopefully, what they are doing corrects the syncing issue.

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‎05-22-2020 22:42 - edited ‎05-26-2020 10:55

‎05-22-2020 22:42 - edited ‎05-26-2020 10:55

I started having issues on Thursday 5/21.  Wouldn't clear my steps from the day before.  This morning it cleared by steps, but it won't correct the time.  I didn't wear it to bed, and it's had the wrong time all day. Glad to see I'm not the only one having the issue, and that they are aware of it.  I have not updated it to iOS 13.5 yet.

I have an iPhone 11.  My Fitbit is a Blaze.

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‎05-26-2020 09:40

In response to RMOrion1

‎05-26-2020 09:40

Please when asking about a phone issue, also include the phone type?

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‎05-26-2020 10:55

In response to Rich_Laue

‎05-26-2020 10:55

Thanks Rich, added it to my post!

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‎05-26-2020 11:34

In response to RMOrion1

‎05-26-2020 11:34

Unfortunately @RMOrion1 I'm not an iOS user so can only send you to the help docs.

I've been told that stopping the app and clearing cache does help with ios. 

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