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inaccurate steps

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‎04-07-2016 16:59

‎04-07-2016 16:59

I have had the Fitbit Force, Charge HR and this week, the Blaze.  Everyday I was between 12,000-19,000 steps.  Now with my blaze, I am not even getting 10,000. I am watching the screen as I walk and it is not changing!!  I am frustrated because it has really sucked not being able to accurately track steps.  Why is it so much lower on my blaze???

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‎04-08-2016 06:04

‎04-08-2016 06:04

It's great to see you around @ncatalna. If your Blaze is not being accurate, I recommend Restarting your tracker and test it during the day. If you see that the number it registered still inaccurate, feel free to contact our Support Team, since they have the proper tools to see how many steps is your Blaze tracking. For a faster solution you can contact them via phone or chat.

 

Let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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