03-29-2017 11:10
03-29-2017 11:10
Since the latest update i have multiple issues. I see no updated sleep cycles (updated yesterday) and last nights sleep shows no difference!
Syncing is very slow now and i am experiancing terrible battery drain on my phone (LG G3) since the update 50% drain overnight from fitbit app!!
Can anyone please advise, everything was perfect before the update?
03-29-2017 11:23
03-29-2017 11:23
I've had the same trouble! Don't have sleep stages! Looks the same as always!
03-29-2017 11:36
03-29-2017 11:36
Hubby got his update Monday and our apps say they are on the same update but my app nor dashboard shows any change in the sleep stuff. Not expecting old stuff to change but neither M/T/W night stuff shows any differently.
04-02-2017
04:47
- last edited on
06-06-2025
07:24
by
MarreFitbit
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
04-02-2017
04:47
- last edited on
06-06-2025
07:24
by
MarreFitbit
A warm welcome to the Community @sheephead11, @Dimahn and @Obgirlyn.
I would like to know if you still having problems with your sleep stages? If you do, I recommend restarting your phone and logging out and in from the Fitbit app. It takes some time to see the sleep stages.
About the battery on your phone, it's weird to hear that the Fitbit app is draining it. You can try some days to only use the app at the moment of syncing your tracker.
I hope this helps, let me know the outcome. ![]()
Best Answer04-02-2017 05:41
04-02-2017 05:41
I now have the sleep cycles arfter numerous restarts however the connected gps is really hit and miss since the update, used to work perfectly!!
Best Answer04-02-2017 06:02
Platinum Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
04-02-2017 06:02
Have you checked to see if the apps are up to date?
Best Answer04-02-2017 15:47
04-02-2017 15:47
Thanks for your reply. I've logged in and out, restarted my phone several times and still nothing. Very frustrating that hubby who's Charge 2 is newer than mine has had it a week and I have had a Fitbit account and app over three years and still nothing. My app is up to date and no matter what I do nothing makes the sleep
stages appear.
Best Answer