"Clock Error" message

[Ronnie_boii]

My Fitbit Blaze is frozen under "clock error" I've tried resetting it 3 time and it turns back on on the same screen.

Moderator edit: Subject for clarity

[wmchapman]

Try changing the clock display to something else in the clock face settings and sync with your mobile.

click the gray'd index card symbol in upper left of your mobile App

touch the pic of your blaze

scroll up to clock face and choose something else from the drop down

click the word blaze to go back (in upper left corner)

click dashboard in bottom left

touch and pull down screen to force sync to your tracker

Clear up the issue?

[AlejandraFitbit]

A warm welcome to the Community @Ronnie_boii and @wmchapman thanks for stopping by.

I would like to know if the instructions provided by our friend worked? Normally changing the clock face fix this issue.

Hope to hear from you soon. 

[Ronnie_boii]

Hi thanks for the help. I tried all that before posting on here. My fitbit wasn't syncying wit my phone so I went to disconnected and that's when the watch finally decided to sync and that's when it froze. Since it wasn't paired with my phone anymore I couldn't change the watch faces thru the app. I call support and they're sending me a replacement.

[AlejandraFitbit]

Those are great news @Ronnie_boii. I am glad to hear that you will be receiving a replacement. At the moment of receiving it, you just need to do the following from your Fitbit app to set it up:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap Set Up a Device.
3. Choose your tracker and follow the onscreen instructions to continue.

Happy stepping!