"Pairing rejected by Blaze"

[dylan626]

Anytime I try to pair my Galaxy S6  with my fitbit Blaze I get the message "Pairing rejected by Blaze". I have tried everything possible: shut down fitbit, shut down my phone, uninstalled fitbit app and reinstalled it., turned off bluetooth and turned it back on. I've been on the phone for an hour now and no answers. Obviously it is a problem with the bluetooth of the blaze device and not the bluetooth of my phone. I am able to disconnect and reconnect other bluetooth devices in my home to my phone. Trying to get help with this is beyond frustrating, it's rather apparent that the device needs replaced and it is still under warranty. However, no one (out of the 4 people I have talked to at customer service has offered this solution.

[Rich_Laue]

Hello @dylan626 normally this reject message is see when trying to pair a fitbit tracker through the phones BT setting.. This is not the way to do it. 

You use the app to connect the Blaze to your account, then the app will pair the Blaze to the phone.. Is this the way your doing it?. http://help.fitbit.com/articles/en_US/Help_article/1873/

[dylan626]

My device hasn't had any problems connecting until today. After over an hour on the phone we were able to get it working again by deleting my blaze and starting over like I was setting up a new product. So frustrating but at least it works again. 


Sent from my Sprint Samsung Galaxy S® 6.

[OSUsean]

Thank you! Worked! I actually had my phone forget the Blaze in Bluetooth settings and then did a sync in the app and it finally connected.  Android Nougat

[Boklob492]

I have tried this and not getting any where. I have deleted the blaze from the Fitbit app on my laptop, deleted it from my phone(Note 6), disconnected from the laptop's Bluetooth and and am trying the setup device again on my phone. It connects gives me the 4 digit number I enter in the phone. It searches for a couple of minutes then gives me another 4 digit number and searches I've gone through this with 5 different 4 digit codes. I've turned off the blue tooth on my phone and turned it back on and restarted my Blaze. I'm trying to set up the Blaze as a new tracker and now the Fitbit app is still searching to find Blaze and the Blaze is not being seen by my phone as an available Blue Tooth device. I have been dealing with this problem all day. Is it time that I go to another tracker?

[Rich_Laue]

@Boklob492 are you using the App to search for your Blaze?

Or are you trying to do this through thr phones Bluetooth? 

Since you remived the Bkaze from your Fitbit account, it needs to be setup again. However we probably have to fiest correct the no sync issue?

You mention testarting the Blaze, but no mention of restarting the phone or clearing the Fitbit's app cache? You also want to remove the Blaze from the phones Bluetooth menu.

[danmes]

I got the same message when I tried to pair it using the bluet ooth setup.Then I run the fitbit setup application and it recognized the blaze directly.