It says battery is to low to setup

[Patsypig]

Help!!! I have just received my second new Blaze in a month. I open the box, pair it with my phone and then it says the battery is too low to continue. So I plug it in and all I get is the setup screen, no battery charging symbol. So I can go no further!! It's a pain in the butt, I contact Fitbit and all they say is we will send a new!! This doesn't help me when I don't have a fitness tracker.

Moderator edit: subject update for clarity 

[Goosse1962]

Recently I have had a few issues with the charger looking like it hadn't charged the device at all after more than an hour. I popped it out and back in and is showed I higher charge.

Before sending it back, I suggest leaving it in the charger for a few hours and then remove and attempt to sync. It might charge even if it doesn't look like it is.

[Patsypig]

Thanks, I will try.

Sent from my Windows 10 phone

[Patsypig]

Hi

I tried that, but the battery is still flat.

[SteveH]

Unfortunately the Blaze will only display the "setup" message until it thinks the setup is complete. It won't show any indication that it's charging until then.

Have you tried other USB power sources such as a wall charger that you use for your phone? 

[Patsypig]

I have tried a Microsoft Surface Pro, Lenovo laptop and a wall charger and I have had the same result on all. This happened with the first Blaze I received, so returned that and got a new one and the same thing.

[SteveH]

Did you get a new charging cradle with the replacement? I'm wondering if the problem is with the cable rather than the fitbit.

[Patsypig]

Yes, both times.

[Rich_Laue]

The only way that you will know that the tracker is charging is that when plugging it in you will feel a slight vibration.

[SteveH]

So, you've tried a different Blaze, a different charging cable, different power sources and you still can't get it to charge!?

I'm afraid I'm out of ideas.

[Patsypig]

Me too, its a nightmare!! It seems a little weird that the same thing happened twice. Not sure if its me when I do the set up. Do I need to add a new device when I get a new Blaze or not?

[SteveH]

If you get a new device you do need to set it up. In the app go to the account section and select "set up a device". If you choose to add a replacement it will ask if you want to replace your existing fitbit.

Could it be that your app is still trying to link to your original Blaze rather than the replacement? Try going through the add device again (while keeping your fingers crossed!)

[Goosse1962]

It is possible that we are talking apples and oranges, or I may be unaware of an option. Mine has never vibrated when charging. I just tested it and I definitely don't feel a vibration. My charging indicator is on the screen.

My Surge HR did vibrate when I plugged the charge cable in. I switched to the blaze when I started having charging issues. I didn't know of these forums back then. As a result I decided to upgrade to the blaze instead of ordering a new Surge HR. I wonder if there is a difference between my older Blaze and/or charger and newer ones?

[Patsypig]

Thanks SteveH I try that and keep everything crossed!