08-24-2017 14:21
08-24-2017 14:21
I just received my new fitbit blaze and have it synced to my account already and removed my old one. I gave my old fitbit blaze to my son to use. We tried setting up an account for him under his email address but it is giving us a message that said "You're ineligible for a FitBit account at this time". What are we doing wrong?
08-24-2017 20:00
08-24-2017 20:00
It looks as if your son is to young for a Fitbit account. He probably also is to young for an email address with most providers such as Google.
08-24-2017 20:17
08-24-2017 20:17
08-25-2017 06:04
08-25-2017 06:04
Welcome to the Forums @haymil88 and @Rich_Laue thanks for stopping by.
If your son already have a Fitbit account, he just needs to do the following from the Fitbit app to setup the Blaze:
Let me know how it goes.
08-25-2017 08:30
08-25-2017 08:30
08-27-2017 06:02
08-27-2017 06:02
Thanks for the update @haymil88. Have you tried to restart the Blaze? If you haven't, I recommend restarting it by doing the following:
After these steps, try one more time the setup procedure.
Let me know how it goes.