How to restart your Charge 2?

[RodrigoFitbit]

If your tracker has one of the following problems, it may be fixed by a restart:

• Your tracker isn't syncing
• Your tracker isn't responding to button presses, taps, or swipes
• Your tracker is charged but doesn't turn on
• Your tracker isn't tracking your steps or other stats

For restart instructions, choose your tracker below:

Restarting your tracker turns it off and on without deleting any activity data. If your tracker saves notifications, a restart deletes them.

1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. Your Charge 2 will begin charging.
4. Press and hold the button on your tracker for four seconds. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
5. Unplug your tracker from the charging cable.

Your tracker should now work normally. If your tracker still doesn't work after a restart, contact Customer Support.

[SunsetRunner]

Thank You Rodrigo

Hope everyone is having fun with their fitbitty

PS:

[RodrigoFitbit]

Hey @SunsetRunner hilarious!

You're welcome. See you around!

[speck73]

So there is no way to restart unless you have the charging cable?  Please confirm.

[DerrickS]

Hi @speck73,

To answer your question, you need to use the charging cable in order to restart your Charge 2. You can find step-by-step restart instructions by clicking here.

Let me know if you have any additional questions.

[lindrab]

I restarted my Charge 2 and it is still not switching to the different functions ie Relax, run, treadmill etc.  It only shows the steps, calories burned, miles, floors and movement.

[HeydyF]

Hey @lindrab, how are you today?  So, let me see if we are on the same page, so it seems that your Charge 2 is only showing the data from the first screen, right? I mean, steps, distance, calories burned, time, date, floors, movement and active minutes? And what happens when you press the side button, is not going to the next options as the exercise shortcuts, the relax, alarms, heart rate and stopwatch, correct? If you already tried to restart your tracker, let me suggest you something else, could you please set up your tracker as a new device by following the instructions on this post which has instructions for Android? 

I hope that works! Let me know if it does.  

[Rich_Laue]

@lindrab, try this. Open the app, go to settings, do the add tracker with the replace option. You'll be replacing the Charge 2 with itself, this should force the app and tracker to setup and reset the menus.  Don't remove the tracker, just do tyre replace option.

[Trickpony1]

I am not sure if this helps but go to your account settings and click on clock face to choose what you want to see.

[ZingND]

I just got a charger 2 - tried this method and the battery charging icon doesn't show on screen. It does vibrate briefly so I beleive its connected.   Have not been able to get it to sync on any devises.  Suggestions\?

[HeydyF]

Hey @Trickpony1, it is nice to see new members around the Community!  That could be a good tip, I would add that, after you select the clock face, try a restart and then sync it. 

@ZingND, if your Charge 2 isn't syncing, I suggest you to try the steps for Windows devices on this post and let me know if that works. 

Catch ya' later! 

[Rich_Laue]

@ZingND i think the clue is in the "I just got", is your tracker setup yet?

If it isn't tyen there will not be a battery icon while charging. 

[ZingND]

I called the helpline and they were great.  Walked me through adding my new Charge 2.  had to use an old dogal to connect which I find strange but it worked for me.

[HeydyF]

Thanks for that update @ZingND! Our customer support team is really the best. They know exactly what to do in every situation or give the best solution to get users back on track. Now that Charge 2 is paired, and your phone is a compatible device, you can sync with it and I hope you won't have any inconvenience. 

Keep us posted if you have further questions. 

[Rpatrick]

New purchase  fitbit charge2 won't get off of setup screen even though app is set up

[Rich_Laue]

Hello @Rpatrick the restart instructions  are in the top post.

But... the app might be setup, you still need to setup the tracker. 

In the app choose account then press add device, simply folliw the prompts. If it fwils let us know at what step it fails.

[HeydyF]

Hey @Rpatrick, how are you doin' today?  Please perform a restart of your tracker and then, as my friend @Rich_Laue said, set up your Charge 2 as a new device by following the instructions on this post for Android devices. 

Let me know if that works! 

[Rpatrick]

got it figured out. Had to do a system update, Thanks

[HeydyF]

An update of your Charge 2? great tip. Thanks for sharing it here @Rpatrick! If your tracker still giving you issues even after that, let me know. I'll be glad to help you out. 😉 

Have a nice day! 

[cyd1]

Fitbit Charge 2 did not reset at beginning of new day.  I got the 10000 step notification at midnight and it just stayed at the 12000 or so step count for the next 2 hours. I tried to restart, but still no change.