The Fitbit Community

Stuck on setup screen

How to set this thing up since it's stuck on that screen?

Can’t change hourly activity in app

I would like to change my hourly activity in the app it’s currently set from 9am-6pm and I would like it to be 7am-4pm but whenever I try to change it it always reverts back.

Charge 2 won't track my sleep data

I started using my Charge 2 for the first time in several years, but I can’t get it to track sleep. The firmware is version 22.58.0, whichI believe is up to date. I tried restarting the app, uninstalling and reinstalling the app, restarting my phone,...

Charge 2 battery not holding a charge

Charge 2 not even 2 years old will not hold charge for the past two weeks. One charge used to last nearly a week. what do I do? Moderator edit - updated subject for clarity

Charge 2 - On App issues

The issue that started this thread is that exercise is not being logged bythe app. Along the line someone mentioned their historical data disappeared.For me when you removed the ability to view exercise online you virtuallyremoved all my history. It'...

Charge 2 - Cracked screen

Charge 2 has cracked screen after a day in the sun in the uk Moderator edit - updated subject for clarity

Connecting a Charge 2 and a Sense to same account

Hi All, over last three years I've been able to connect both a Charge2 and a Sense to my account. About a month ago the Charge2 stopped syncing. I know it is working OK as I can pair and sync with another phone (through another fitbit account). Als...

Charge 2 stopped syncing and now won't even pair to my Android

Several days ago my Charge 2 suddenly stopped syncing. I tried every single step from the help article multiple times - turned Bluetooth on/off, restarted my phone, reinstalled the app with removing cache and storage, reset the tracker, removed the t...

Charge 2 - no exercise showing on app

My app has stopped recognising any activity. Last weekend everything was working fine then 2 days later my tracker is showing calories burnt after a class but on syncing to the app…no exercise registers. I have done all the recommended stuff…opening...

Charge 2 screen says fitbit.com/setup

I charged my Fitbit Charge 2 last night but this morning the screen just shows the fitbit logo with the text www.fitbit.com/setupIt also won't sync to my phone. What's going on?I haven't migrated to a Google account yet as I have a personalised Gmai...

Resolved! How to get Weekly Report after Google migration?

I have a Charge HR 2 and an android cell phone with the Fitbit App. I was recently forced to migrate my Fitbit account to Google. 1. How can I receive a weekly email summarizing my activity, as I did prior to the forced migration to Google? (I've go...

Charge 2 won't sync with my Honor X6B

I recently changed from a iPhone 12 to an Andriod phone and I am unable to connect my Charge 2 through the Fitbit set up process. My phone is a Honor x6b running Android 14 1/ From the Fitbit app on my phone, I select the "watch & phone" icon in the ...

Charge 2 won't work now I've moved to Google

Since I migrated my charge 2 to Google, my watch is acting weird.When I sync, my watch whizzes through all the settings then stops on alarm.It won't move from alarm and I can't read the time now.

How do we revert to old Sleep tracker?

How do we reactivate Deep Sleep, REM, etc? That’s the only useful data I want from sleep schedules.without it, there is zero reason to suffer through this silly annoying tracker.

Resolved! Calorie count inaccurate

08 April, 2025The last time my Fitbit recorded my calorie burn correctly was on March 27, 2025. Since then, it has been seriously under recording the numbers. Today, for example, I have only burned 82 calories and it is nearly 11:30am. I should have ...

Lost back side silver color thing

My watch is syncing with iphone 15 proAnd today I lost the silver color one backside of watch Can I were it without that ?If not where can I get it in Hyderabad, India

Charge 2 is not registering my Exercise and Sleep properly

I’ve recently started to use my older charge 2 again. ! Trying to kickstart my exercise routine. I find that even though I activate the workout button on my charge and click finish at the end the session doesn’t show on the app? This is disappointing...

Resolved! How to factory reset Fitbit Charge 2?

I'm giving my old Fitbit charge 2 to a friend and I'm to delete my data first. I cannot find how to do this, I know I can reset by holding in the button for 10 secs. I've checked out a You Tube video and its saying to log on to the Fitbit website but...

Resolved! What is the best latest Fitbit to replace Charge 2?

I have a 5 year old charge 2 which has a cracked screen and needs daily charging. Can anyone advise on best model to upgrade to? I see that fitbit is now run by google - is it worth getting a google smart watch replacement, will it keep updating hist...

Charge 2 steps not resetting

Charge 2 steps did not reset to zero at midnight. Tried restarting tracker but all that showed was the Fitbit logo, so I don’t think it restarted. Steps will not reset and are adding on to yesterday’s.

Can't access my Fitbit account

Got my Fitbit charge 2 in around 2020, band broke and haven't used it since today, been about 5 years since I've used it and I have completely forgotten my password and email, tried all my emails, and there is no longer a Fitbit app on desktop to I c...

Charge 2 screen dim

I have been using my charge 2 for not long and all of a sudden the screen when really dim where you have to be in a very dark place to see it hopefully someone finds a sollution

Charge 2 very inaccurate

Can anyone explain why the calories burned and steps are so low??

Charge 2 won't sync anymore

I have read the existing suggestions but am still unable to resolve my issue. My previous Charge 2 was working fine until early Feb 2025. It then would no longer sync and I tried the suggestions in this community and nothing worked, so I thought it m...

Charge 2 is not showing the correct time and date

Is Fitbit giving any support to Charge 2 devices? I can not set the correct time or date on my device. It is not a device shown on their website to allow trouble shooting. Is it just my bad eyesight or has it become obsolete?Moderator Edit: Clarifi...

Charge 2- Workout & exercises not saving

None of my workouts are saving on the app. It's like my charge 2 & the fitbit app are not syncing properly. I have re-installed the app, updated the app & reset it. I have also tried manually adding the activity but it disappears. I did everything cu...

Charge 2 not accurately counting floors

My Charge 2 was counting a ton of floors while waking at home on flat surface. This was a one day event that did not ever happen before or since. There was a quick moving weather front that caused extremely high wind gusts (up to 60mph). ChatGPT ha...

Can't update my Charge 2

I purchased a replacement Charge 2 recently and during setup I was prompted to update the device firmware. It failed and showed me this screen multiple times: I’ve followed the troubleshooting steps like disconnecting/reconnecting it, restarting the...

I'm not receiving notifications on my Charge 2

Ive checked all the other answers and I seem to have the right settings but my phone just won't send notifications to my watch. The test call feature also does not work and my notifications are turned on on the watch itself.

Charge 2 lifespan

Well, my Fitbit Charge 2 battery finally died a couple of days ago. I must say, I still keep glancing at my bare wrist for the current stats or the time. The fitness tracker lasted from November 2018 to January 2025 and through hundreds of karate cla...

Resolved! Adding/subtracting items in the menu

My old Charge 2 bit the dust (5 or 6 Y.O.), and I bought another Charge 2 to replace it. On the new one, when I press the side button, I get Stopwatch and Relax (not on the old menu), but I don't have a Battery Life icon. Is there any way to remove t...

Charge 2 syncing but exercise not showing in app

After not using it for a month, I have noticed my charge 2 exercises don’t show in the app. The charge 2 syncs to the app, and the steps show up, but not the exercises or heart rate. I have tried uninstalling and reinstalling the fitbit and made sure...

Workouts. Not reflected on Fitbit app Charge 2

Recently (couple of months ) , the Fitbit stopped tracking my workouts . for years I would start workout time on wrist band and when done it would send my totals to the app and track as workout . I am still able to see the workout details on the wris...

Resolved! Charge 2 is showing the wrong time

I have put my Fitbit into the right time zone, and my charge 2 is still displaying the wrong time after syncing several times. I have deleted the app and then added it back in in my watch is still displaying the wrong timeModerator Edit: Clarified su...

My Manually Set Workouts aren’t being saved/recorded

I started setting my walks manually with the option on my watch, and it was going fine, until it suddenly just didn’t record my last 2 attempts(shown). It shows it on the display below it, but not when I click on the exercise tile.I tried the auto...

Charge 2 is stuck on "www.fitbit.com/setup"

I'm so bummed as this is a brand new Charge 2 that I had in my drawer. I love my first Charge 2 and it finally died I really wanted this one to work but it won't update even after syncing with app. It just stays stuck on the setup screen. Moderator ...

Charge 2 updates

I've fired up my old charge 2 which has been sat in a draw for a long time. The app informs me that there is an update available, but when I try and update it just fails.I understand that this is a very old device, but it's pretty annoying that I can...

Help me to update my Charge 2

Hi! I know Charge 2 has been discontinued. My boss just gave me his unopened box of Charge 2 and I tried updating it so I can use it but it won’t. Is there anyway to use the fitbit without updating? Thanks in advance