Forum Posts

Charge 2 won't track my sleep data

I started using my Charge 2 for the first time in several years, but I can’t get it to track sleep. The firmware is version 22.58.0, whichI believe is up to date. I tried restarting the app, uninstalling and reinstalling the app, restarting my phone,...

Charge 2 - On App issues

The issue that started this thread is that exercise is not being logged bythe app. Along the line someone mentioned their historical data disappeared.For me when you removed the ability to view exercise online you virtuallyremoved all my history. It'...

BrianRB by Jogger
  • 207 Views
  • 3 replies
  • 1 votes

Charge 2 - no exercise showing on app

My app has stopped recognising any activity. Last weekend everything was working fine then 2 days later my tracker is showing calories burnt after a class but on syncing to the app…no exercise registers.  I have done all the recommended stuff…opening...

DC_11 by Jogger
  • 18454 Views
  • 298 replies
  • 300 votes

Charge 2 screen says fitbit.com/setup

I charged my Fitbit Charge 2 last night but this morning the screen just shows the fitbit logo with the text www.fitbit.com/setupIt also won't sync to my phone.  What's going on?I haven't migrated to a Google account yet as I have a personalised Gmai...

OonaghG by Jogger
  • 205 Views
  • 2 replies
  • 1 votes

Resolved! How to get Weekly Report after Google migration?

I have a Charge HR 2 and an android cell phone with the Fitbit App.  I was recently forced to migrate my Fitbit account to Google. 1. How can I receive a weekly email summarizing my activity, as I did prior to the forced migration to Google? (I've go...

Charge 2 won't sync with my Honor X6B

I recently changed from a iPhone 12 to an Andriod phone and I am unable to connect my Charge 2 through the Fitbit set up process. My phone is a Honor x6b running Android 14 1/ From the Fitbit app on my phone, I select the "watch & phone" icon in the ...

Charge 2 won't work now I've moved to Google

Since I migrated my charge 2 to Google, my watch is acting weird.When I sync, my watch whizzes through all the settings then stops on alarm.It won't move from alarm and I can't read the time now.

J53D by Jogger
  • 100 Views
  • 0 replies
  • 0 votes

How do we revert to old Sleep tracker?

How do we reactivate Deep Sleep, REM, etc? That’s the only useful data I want from sleep schedules.without it, there is zero reason to suffer through this silly annoying tracker. 

TJP716 by Jogger
  • 75 Views
  • 2 replies
  • 1 votes

Resolved! Calorie count inaccurate

08 April, 2025The last time my Fitbit recorded my calorie burn correctly was on March 27, 2025. Since then, it has been seriously under recording the numbers. Today, for example, I have only burned 82 calories and it is nearly 11:30am. I should have ...

EB_2025 by Jogger
  • 158 Views
  • 3 replies
  • 1 votes

Charge 2 is not registering my Exercise and Sleep properly

I’ve recently started to use my older charge 2 again. ! Trying to kickstart my exercise routine. I find that even though I activate the workout button on my charge and click finish at the end the session doesn’t show on the app? This is disappointing...

Resolved! How to factory reset Fitbit Charge 2?

I'm giving my old Fitbit charge 2 to a friend and I'm to delete my data first. I cannot find how to do this, I know I can reset by holding in the button for 10 secs. I've checked out a You Tube video and its saying to log on to the Fitbit website but...

Terik2 by Jogger
  • 299 Views
  • 2 replies
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Resolved! What is the best latest Fitbit to replace Charge 2?

I have a 5 year old charge 2 which has a cracked screen and needs daily charging. Can anyone advise on best model to upgrade to? I see that fitbit is now run by google - is it worth getting a google smart watch replacement, will it keep updating hist...

Charge 2 steps not resetting

Charge 2 steps did not reset to zero at midnight. Tried restarting tracker but all that showed was the Fitbit logo, so I don’t think it restarted. Steps will not reset and are adding on to yesterday’s.

Can't access my Fitbit account

Got my Fitbit charge 2 in around 2020, band broke and haven't used it since today, been about 5 years since I've used it and I have completely forgotten my password and email, tried all my emails, and there is no longer a Fitbit app on desktop to I c...

Charge 2 screen dim

I have been using my charge 2 for not long and all of a sudden the screen when really dim where you have to be in a very dark place to see it hopefully someone finds a sollution 

Kazin by Jogger
  • 134 Views
  • 1 replies
  • 1 votes

Charge 2 won't sync anymore

I have read the existing suggestions but am still unable to resolve my issue. My previous Charge 2 was working fine until early Feb 2025. It then would no longer sync and I tried the suggestions in this community and nothing worked, so I thought it m...

Charge 2 is not showing the correct time and date

Is Fitbit giving any support to Charge 2 devices?  I can not set the correct time or date on my device. It is not a device shown on their website to allow trouble shooting.  Is it just my bad eyesight or has it become obsolete?Moderator Edit: Clarifi...

Charge 2- Workout & exercises not saving

None of my workouts are saving on the app. It's like my charge 2 & the fitbit app are not syncing properly. I have re-installed the app, updated the app & reset it. I have also tried manually adding the activity but it disappears. I did everything cu...

Charge 2 not accurately counting floors

My Charge 2 was counting a ton of floors while waking at home on flat surface.  This was a one day event that did not ever happen before or since.  There was a quick moving weather front that caused extremely high wind gusts (up to 60mph). ChatGPT ha...

Can't update my Charge 2

I purchased a replacement Charge 2 recently and during setup I was prompted to update the device firmware. It failed and showed me this screen multiple times: I’ve followed the troubleshooting steps like disconnecting/reconnecting it, restarting the...

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quence by Jogger
  • 199 Views
  • 1 replies
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I'm not receiving notifications on my Charge 2

Ive checked all the other answers and I seem to have the right settings but my phone just won't send notifications to my watch. The test call feature also does not work and my notifications are turned on on the watch itself.  

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Charge 2 lifespan

Well, my Fitbit Charge 2 battery finally died a couple of days ago. I must say, I still keep glancing at my bare wrist for the current stats or the time. The fitness tracker lasted from November 2018 to January 2025 and through hundreds of karate cla...

Resolved! Adding/subtracting items in the menu

My old Charge 2 bit the dust (5 or 6 Y.O.), and I bought another Charge 2 to replace it. On the new one, when I press the side button, I get Stopwatch and Relax (not on the old menu), but I don't have a Battery Life icon. Is there any way to remove t...

SCTom46 by Jogger
  • 93 Views
  • 2 replies
  • 2 votes

Charge 2 syncing but exercise not showing in app

After not using it for a month, I have noticed my charge 2 exercises don’t show in the app. The charge 2 syncs to the app, and the steps show up, but not the exercises or heart rate. I have tried uninstalling and reinstalling the fitbit and made sure...

Workouts. Not reflected on Fitbit app Charge 2

Recently (couple of months ) , the Fitbit stopped tracking my workouts . for years I would start workout time on wrist band and when done it would send my totals to the app and track as workout . I am still able to see the workout details on the wris...

Nat2209 by Jogger
  • 161 Views
  • 2 replies
  • 3 votes

Resolved! Charge 2 is showing the wrong time

I have put my Fitbit into the right time zone, and my charge 2 is still displaying the wrong time after syncing several times. I have deleted the app and then added it back in in my watch is still displaying the wrong timeModerator Edit: Clarified su...

bopper by Recovery Runner
  • 163 Views
  • 1 replies
  • 1 votes

My Manually Set Workouts aren’t being saved/recorded

   I started setting my walks manually with the option on my watch, and it was going fine, until it suddenly just didn’t record my last 2 attempts(shown). It shows it on the display below it, but not when I click on the exercise tile.I tried the auto...

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EMIC19 by Jogger
  • 69 Views
  • 0 replies
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Charge 2 is stuck on "www.fitbit.com/setup"

I'm so bummed as this is a brand new Charge 2 that I had in my drawer. I love my first Charge 2 and it finally died I really wanted this one to work but it won't update even after syncing with app. It just stays stuck on the setup screen. Moderator ...

Charge 2 updates

I've fired up my old charge 2 which has been sat in a draw for a long time. The app informs me that there is an update available, but when I try and update it just fails.I understand that this is a very old device, but it's pretty annoying that I can...

jenkineo by Recovery Runner
  • 229 Views
  • 4 replies
  • 0 votes

Help me to update my Charge 2

Hi! I know Charge 2 has been discontinued. My boss just gave me his unopened box of Charge 2 and I tried updating it so I can use it but it won’t. Is there anyway to use the fitbit without updating? Thanks in advance 

Resolved! App not letting me edit goals

With the most recent update I am no longer able to edit goals (i.e., daily steps, floors, etc.).Any suggestions on how I can do this now?

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