Resolved! Charge 2 blank screen
My Charge 2's screen died yesterday after maybe 8 years of the usage. Kudos for high-quality hardware Fitbit. Hope my just ordered Charge 6 will work at least half of this time.Moderator Edit: Clarified subject
Forum Posts
Calories not showing on main screen
Calories are not showing on main screen since August 4th. If you open the food tab, your items are in there, however, it does not show when you open app. Thanks Moderator edit: updated subject for clarity
Plastic residue from band stuck on clamp
Hi Folks,I removed my old Fitbit band and tried to replace it with a new one. The new one won’t attach because there’s still residue from the old band on the clamp. I’ve tried rubbing alcohol, tweezers and even my fingernail, and nothing will remove ...
Charge 2 - battery draining after Google migration
Ever since I updated to my Google account earlier this week (since I kept getting a message to update or my device would no longer sync) my battery drains daily. It used to last over a week. This is why I loathe updating anything on phones and watche...
Charge 2 - no exercise showing on app
My app has stopped recognising any activity. Last weekend everything was working fine then 2 days later my tracker is showing calories burnt after a class but on syncing to the app…no exercise registers. I have done all the recommended stuff…opening...
Charge 2 stuck on an exclamation point
my charge 2 has a black screen with an exclamation mark on the screen. it's full charged and up to date. Nothing else comes on the screen. I tried to install as a new charge 2. got the pair number but won't connect.Moderator Edit: Clarified su...
Missing detaoled sleep stages on Charge 2
This morning I had to re-log into my fitbit account on my S24 which seemed odd. Now today it hasn't shown the more detailed sleep stages like, deep sleep, rem sleep etc. I seem to recall something like this happening previously and I had to turn so...
Charge 2 battery level and resting heart rate on the Fitbit app
I've dug out my very old charge 2 and can't figure a few things on the app. If anyone can help, I'd be grateful. How can I see what percentage the battery is at? Also, where has my favourite feature, the resting heart rate gone? Thanks Moderator Ed...
Charge 2 no longer working
Hello,I've checked the options regarding the "limited warranty" for older devices and I don't think I have much in the form of options, so am hoping the community can make some suggestions.The last time I charged my FitBit Charge 2, around a week and...
Sleep tracker stopped working for Charge 2
My Charge 2 stopped tracking my sleep after a recent update. Any suggestions how to get this back?
Charge 2 isn't calculating the calories burned correctly today
My fitbit isn't calculating the calories burned correctly today. My height and weight are correct in the app. I am 5' 4" 192.5#. I took 4833 steps today and it's registering 789 calories. Yesterday, I took 2857 steps and it shows 1790 calories.Edited...
Migrating to a Google Account
Hello,Back in March this year, I received an email advising me that I need to make some changes by February 2026, namely to register my existing fitbit account with a google account, or face losing the data that has been generated since I first opene...
Resolved! Why can't I use my old Charge 2 for my child?
This is silly, I just want to sync the time Moderator Edit: Clarified subject
Charge 2 black screen but green lights are on
Hi. I am samarth from India. I have a charge 2 with a black screen but the green lights do work. I am not at all getting an response from the tracker. Please help me with this issue Moderator Edit: Clarified subject.
Resolved! Can you download the Fitbit app on PC?
about 2 weeks ago i got a fitbit charge 2 for my gym class in college. i need to track exercises weekly and i can do running and walking on the phone app but logging anything from the workout on the watch is not possible. i spoke with fitibit custome...
Charge 2 did not update language
hi my charge 2 japanese language,apps showing to update tracker language and keep on display the message even though i click and successfully update. please help guide me how to change language,i read from few forum,need to change country which i can...
Charge 2 stuck on setup screen
How to set this thing up since it's stuck on that screen? Moderator edit: clarified subject.
Charge 2 won't move from set up screen
Synced to phone and phone was saying to update the tracker now that message is not on phone but have tried all switching off/on restarting everything and still is showing this screen
Charge 2 broken
On May 24th my fitbit screen froze and joked on a few Doctor Who groups that The Rani broke my fitbit and thought it might work again after letting it die but afterwards is now the screen is like this so it still works but the screen is buggered so d...
How do I reactivate sleep stages on Charge 2?
How do we reactivate Deep Sleep, REM, etc? That’s the only useful data I want from sleep schedules. Now it just shows asleep, awake, restless. Otherwise I’ll need a different product than fitbit. I might have to change anyway since google will have a...
Charge 2 won't track my sleep data
I started using my Charge 2 for the first time in several years, but I can’t get it to track sleep. The firmware is version 22.58.0, whichI believe is up to date. I tried restarting the app, uninstalling and reinstalling the app, restarting my phone,...
Charge 2 battery not holding a charge
Charge 2 not even 2 years old will not hold charge for the past two weeks. One charge used to last nearly a week. what do I do? Moderator edit - updated subject for clarity
Charge 2 - On App issues
The issue that started this thread is that exercise is not being logged bythe app. Along the line someone mentioned their historical data disappeared.For me when you removed the ability to view exercise online you virtuallyremoved all my history. It'...
Charge 2 - Cracked screen
Charge 2 has cracked screen after a day in the sun in the uk Moderator edit - updated subject for clarity
Connecting a Charge 2 and a Sense to same account
Hi All, over last three years I've been able to connect both a Charge2 and a Sense to my account. About a month ago the Charge2 stopped syncing. I know it is working OK as I can pair and sync with another phone (through another fitbit account). Als...
Charge 2 stopped syncing and now won't even pair to my Android
Several days ago my Charge 2 suddenly stopped syncing. I tried every single step from the help article multiple times - turned Bluetooth on/off, restarted my phone, reinstalled the app with removing cache and storage, reset the tracker, removed the t...
Charge 2 screen says fitbit.com/setup
I charged my Fitbit Charge 2 last night but this morning the screen just shows the fitbit logo with the text www.fitbit.com/setupIt also won't sync to my phone. What's going on?I haven't migrated to a Google account yet as I have a personalised Gmai...
Resolved! How to get Weekly Report after Google migration?
I have a Charge HR 2 and an android cell phone with the Fitbit App. I was recently forced to migrate my Fitbit account to Google. 1. How can I receive a weekly email summarizing my activity, as I did prior to the forced migration to Google? (I've go...
Charge 2 won't sync with my Honor X6B
I recently changed from a iPhone 12 to an Andriod phone and I am unable to connect my Charge 2 through the Fitbit set up process. My phone is a Honor x6b running Android 14 1/ From the Fitbit app on my phone, I select the "watch & phone" icon in the ...
Charge 2 won't work now I've moved to Google
Since I migrated my charge 2 to Google, my watch is acting weird.When I sync, my watch whizzes through all the settings then stops on alarm.It won't move from alarm and I can't read the time now.
How do we revert to old Sleep tracker?
How do we reactivate Deep Sleep, REM, etc? That’s the only useful data I want from sleep schedules.without it, there is zero reason to suffer through this silly annoying tracker.
Resolved! Calorie count inaccurate
08 April, 2025The last time my Fitbit recorded my calorie burn correctly was on March 27, 2025. Since then, it has been seriously under recording the numbers. Today, for example, I have only burned 82 calories and it is nearly 11:30am. I should have ...
Lost back side silver color thing
My watch is syncing with iphone 15 proAnd today I lost the silver color one backside of watch Can I were it without that ?If not where can I get it in Hyderabad, India
Charge 2 is not registering my Exercise and Sleep properly
I’ve recently started to use my older charge 2 again. ! Trying to kickstart my exercise routine. I find that even though I activate the workout button on my charge and click finish at the end the session doesn’t show on the app? This is disappointing...
Resolved! How to factory reset Fitbit Charge 2?
I'm giving my old Fitbit charge 2 to a friend and I'm to delete my data first. I cannot find how to do this, I know I can reset by holding in the button for 10 secs. I've checked out a You Tube video and its saying to log on to the Fitbit website but...
Resolved! What is the best latest Fitbit to replace Charge 2?
I have a 5 year old charge 2 which has a cracked screen and needs daily charging. Can anyone advise on best model to upgrade to? I see that fitbit is now run by google - is it worth getting a google smart watch replacement, will it keep updating hist...
Charge 2 steps not resetting
Charge 2 steps did not reset to zero at midnight. Tried restarting tracker but all that showed was the Fitbit logo, so I don’t think it restarted. Steps will not reset and are adding on to yesterday’s.
Can't access my Fitbit account
Got my Fitbit charge 2 in around 2020, band broke and haven't used it since today, been about 5 years since I've used it and I have completely forgotten my password and email, tried all my emails, and there is no longer a Fitbit app on desktop to I c...
Charge 2 screen dim
I have been using my charge 2 for not long and all of a sudden the screen when really dim where you have to be in a very dark place to see it hopefully someone finds a sollution
