Charge 4 stopped syncing
My charge 4 stopped syncing. How can I reset it?Moderator Edit: Clarified subject
Forum Posts
Cannot set up this clock face on my Charge 4
I bought the "Big Weather Stats" watch face. I paid for it on some random third party website for which I had to make an account. Then to confirm my payment issue I had to make a separate account for a website called LINK. I am getting really annoyed...
Charge 4 blank screen
I’ve seen others say they had a blank screen on their charge. My grandparents never set theirs up because of this and I’m trying to sort it but nothing is working. I don’t know how long ago they bought it so can’t return it. Is there a pin hole or an...
Charge 4 screen is very dim
Recently my Charge 4 is so dim I can only read it if I’m in a dark room. The brightness is set to normal and sleep mode is off. Has lots of battery power (doesn’t matter if it’s fully charged or needing a charge). I’m stumped? Moderator Edit: Clari...
Fitbit App problems since recent updates
Hi, Since the last update, my fitbit app is not working. I can’t see past data and also can’t see my goals. The rings on the today section of the app also don’t load. Is anyone else having this problem. It’s been going on for a few weeks now and with...
If I buy a new Fitbit charge, do I have to pay for monthly subs? How does it work?
I have a charge 4 that broke recently, and have had the app for couple of years now. How does it work with the new subscription model?Thanks.
SpO2 data no available since last update Charge 4
Since the last update two days ago I cannot see my SpO2 data anymore. A message informed me that I should download a SpO2 sop, but my device is not good enough to receive the new app. Is it an issue of the Fitbit app's last version or is it necessary...
Charge 4 screen has gone black
My Charge 4 screen has gone black, after trying all the solutions, including through the help desk, apparently there is nothing to be done. However, even though I cannot see anything on the screen it still vibrates and still works. So I unpaired it i...
Resolved! Charge 4 won't show the correct time
Hello, I hope someone can give me some ideas. My Fitbit Charge 4 time is roughly 2-3 minutes off from my phone time. I have: Cleared cache, Reset tracker, synced the Fitbit, cycled power on phone (Galaxy S24 Plus), unpaired the phone, and re paired i...
Resolved! Charge 4 SpO2 data not showing on Fitbit app
Why are you taking SpO2 tracking away? It says I have to download another app. Then it says its unavailable for my device. When this watch dies. Bye-bye Firbit. Moderator edit - updated subject for clarity
Can I link my Charge 4 with the LibreLink app?
Hey! I wanted to use the fitbit charge 4 smartband, but I need to know if its possible to pair it with an android 13, and use the app LibreLink on it. Thank youModerator Edit: Clarified subject and updated label
The display brightness of my Charge 4 is so dim
Bought a new Charge 4 online from Wal Mart replacing my old Charge 4 that I broke the wrist band connection of the watch. I immediately notice the the display of the new tracker is significantly dimer. I rebooted the watch several times, installed ...
Resolved! Band connector broke on Charge 4
This is the second time this has happened on my charge 4. Is it possible to get it replaced? Moderator Edit: Clarified subject
Charge 4 Not Charging or Powering On
Dear Fitbit Support Team, I hope this message finds you well. I am writing to express my disappointment and concern regarding my Fitbit Charge 4, which has suddenly stopped working. It is not charging or powering on, despite following all troubleshoo...
Charge 4 - Incorrect readings
I am constantly getting incorrect readings. So I walked today for 1 and half hours - correct. My steps recorded as over 69000 - incorrect Miles around 49 - incorrect. As I only did around 7. I have restarted the app. Uninstall and reinstalled. Logg...
Water Tracking
Why have you made water tracking so complicated. It was very easy previously to just tap the right size bottle. Now you have to tap multiple screens to accomplish the same task. It's cumbersome.
Health Metrics Graphs are AWFUL
I have a charge 4, and I use the Fitbit app on an Android device. The health metric scraps just changed evidently today and they are horrible. You can't tell what your previous readings really were. Why does Google keep making these changes without p...
My experience with the Fitbit app
The new update is terrible! Especially the period tracker. It is unintuitive and clunky! Bring back the old period tracker. It was better than ALL the other apps I have tried. My fit bit is currently broken. I was gifted the equivalent. I had kept us...
Resolved! How do I migrate my account to Google while keeping my data?
I registered with a Gmail address, long before Google bought Fitbit.So I just want to know how to migrate years of data to Google account without losing anything.Or is there a way to archive my data and start over with Google account?Ironic thing is,...
Charge 4 blank screen
My screen is blank. I cant sync because I can't see the code on the screen. I have tried resetting and that won't work either. Moderator Edit: Clarified subject.
Charge 4 unresponsive
I got my charge 4 in like 2019 and to be honest, used it for like 3 months then forgot about it until now. I have it and its charger and when i click the button on the side it vibrates but the screen stays off. I have tried holding button for 30secon...
Resolved! How do I remove Google Pay from my Charge 4?
I want to remove my credit card from my Charge 4 but can't find any instructions on how to do this.
I can't change the display on Charge 4
I can't change the display in chat 4 Moderator Edit: Clarified subject.
Steps are changing all the time
Recently my watch has been changing the step count by 1000s. Then when I try to sync my watch that count is off too. What is happening? I’ve in-synced reinstalled but it still happens
Resolved! Charge 4 No Stress Management recorded
Charge 4. Wear the thing all day and all night except for showers. HRV, RHR, and sleep score are available daily, no gaps in data. Have restarted Fitbit, the device is fully charged regularly and not on low battery yesterday or today. App has been re...
Resolved! How do I switch off text messages on Fitbit Charge 4?
When I first set up my charge 4 I had it so that text messages to my iPhone appear straight on the charge 4. Being a bit more security conscious, I want to switch this off as somebody could be in possession of my iPhone and Charge 4, and get to see f...
Resolved! Lost Charge 4
Any tracking ability for a lost Charge 4? Must be in the house because I'm getting low battery messages. Moderator Edit: Formatting.
Charge 4 blacks out when using GPS
Hi I start GPS tracking my activity , and when I end usually about an hour later my charge 4 has blacked out and is totally unresponsive . When i get home I connect to the charger Fitbit starts again and battery level is 75% this happens every singl...
Charge 4 - Black Screen
Charge 4 is on as it vibrates and green light is on but screen is black. Have tried to reboot but screen remains black. Unpaired it from my phone and have tried to pair it again but since the screen is black I can’t see the number to pair it.
Charge 4 blank screen but still syncing
My Fitbit Charge 4 has a completely blank screen and no amount of pressing buttons or swiping shows anything. It is however still communicating my data to the Fitbit app. Moderator Edit: Clarified subject
My experience with customer service
I have been waiting 3 weeks for a response for a warranty. I have a case number and when I call the customer service they just tell me that they can not tell me anything because it is with an escalation department but there is no way to contact them....
Charge 4 battery draining
A couple of weeks ago my Charge 4 went from lasting several days on a full charge, to lasting about 90 minutes. It did the same thing before Christmas and a reboot fixed it. This time I've rebooted several times but no luck, it still drains the bat...
A fix for syncing issues with Charge 4
I noticed a few people having this same issue with the Fitbit Charge 4 not syncing for weeks, so I wanted to share what seemed to have worked for me FINALLY! What I discovered a few nights ago, in a desperate attempt to not have to buy a new Fitbit, ...
Charge 4 won't charge
Everytime I connect my fitbit to the charger, it connects but within seconds it says "battery not charging". I've cleaned the device contacts as well as the charger and still get the same resultsModerator Edit: Clarified subject
Resolved! Where do you enter your height in the app, so the BMI is accurate?
Where do you enter your height in the app, so the BMI is accurate?
Charge 4 not providing sleep stages
My sleep log changed today. It no longer gives a sleep score, Divides the stage sleep stages differently and doesn’t give me a range anymore. What happened? Moderator edit: clarified subject.
Charge 4 - Manually entering steps
My charge 4 finally died and I’m trying to manually enter my steps. I have the app on an iPhone 7. The videos show a method that’s not on my app. Any suggestions? Moderator edit - updated subject for clarity
Charge 4 won't respond to anything
Hi! Haven't used my charge 4 for about 2 years and decided today to start wearing it again, but the screen is just blank. It vibrates and I know it's on since I can find it when searching for nearby Bluetooth devices but can't connect to it since the...
Charge 4 won't pair with my Android phone
Good evening, I see multiple conversations on this topic but they are older. Has anyone had recent issues pairing their charge 4 with an android phone? My app is on the latest version. I have uninstalled it and reinstalled the app. I have restart...
Resolved! Haven't received Charge 4 Weekly Reports
I have a Charge 4 I have not received weekly fitness updates during the month of December They had been coming to my Gmail account. Have they stopped? Moderator Edit: Clarified subject