Charge 4 black screen

[Monkey456]

My charge 4 has a totally black screen/face. I’ve tried long and short restarts while plugged in and on full charge and not plugged in. I’ve manually synced to the app. I’ve changed the watch face in my app. It vibrates to say it’s doing something, the actual tracking/heart rate etc works but the screen is totally black. Help! How do I fix this? 

[HorareyFitbit]

Hi @Monkey456, welcome to the Fitbit Community! It's great to have you here!

I appreciate all the troubleshooting steps you already tried to solve your situation by your own.

Just to confirm please sync the device in the Fitbit app in the following way:

• From the Today tab in the Fitbit app, tap Devices
• Choose the device you want to sync.
• Tap Sync Now.

After that also double-check the connection: Ensure secure connection to the charging cable and that the cable is plugged into a working USB port (computer or UL-certified wall charger)

[Monkey456]

I’ve tried these steps. Anything else I can try? 

[HorareyFitbit]

Hi @Monkey456, welcome back!

I´m sorry that the recommendations provided didn´t solve your situation in this specific case.

Since we tried all the sugested troubleshooting steps I recommend you to contact our support team since they have more tools with the ones they can evluate your options.

In the link shared to you, you will have to describe your situation, then you will recieve some articles recommended to you and after that you can select how you want to contact them.