Charge 4 screen not working.

[Selmasue]

Charge 4 screen not working. It is transmitting data to my phone

[MaCrisGBFitbit]

Hi @Selmasue!  Welcome to our community forums!

I'm sorry to hear that your Charge 4 screen is not working.  Thank you for letting us know that is syncing. 

Since your tracker is syncing, please verify if you find some update messages in your app, restart your tracker, and try to change the clock face from the app.

[Selmasue]

Thanks, tried all that screen is still black. It started by just half of the screen blacked out.

Sent from my U.S.Cellular© Smartphone
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[MaCrisGBFitbit]

Hi @Selmasue! Thank you for your reply. 

We have tried all possible steps through this channel to try to resolve this issue. My best suggestion is that you contact technical support directly, as they have more tools to provide you with the appropriate follow-up.