09-30-2025
11:49
- last edited on
10-02-2025
09:55
by
JuanFitbit
09-30-2025
11:49
- last edited on
10-02-2025
09:55
by
JuanFitbit
Raised a ticket, sent photos .... just want the serial number for my charge 4 ☹️cant get it, they arent allowed to give it to me .... security alledgedly .. wot a complete crock🤬
I have no box
Its not on the fitbit
Itd not in the app on phone or computet
Just want the serial number !
Moderator edit: updated subject for clarity
09-30-2025 15:11 - edited 09-30-2025 15:14
09-30-2025 15:11 - edited 09-30-2025 15:14
Hi @Lesleylkp You can find your serial number on a Fitbit web page that still exists. It is in code, so follow the instructions carefully. I listed the steps in this post when helping the user find their Luxe serial number. You will tap on your Charge 4 tile.
Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS
Take a look at the Fitbit help site for further assistance and information.
09-30-2025 23:59
09-30-2025 23:59
Brilliant, thanks muchly space racer - why on earth they couldnt just tell me to do this when i contacted them - there was no need to breach any security with these instructions and their raft of we cant do this emails was flippin annoying !!!
thank you for your prompt response 😊 x
10-01-2025 05:44
10-01-2025 05:44
@Lesleylkp I'd like to take credit for discovering that code, but I didn't. As soon as I learned it, I saved it. Since then, I helped many users.
Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS
Take a look at the Fitbit help site for further assistance and information.