Forum Posts

Resolved! Charge 3 screen not displaying anything

I’ve tried all the restart /reboot change clock face and I still can’t get the screen to show. I can hear a vibrate when I attached the charge cable but that’s it. Even holding the button whilst on charge for 8 seconds use to vibrate at the 8/10 seco...

G-thang by Jogger
  • 277 Views
  • 4 replies
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Charge 3 app doesn't record separate sleep sequences

 Every time I wake up in the middle of the night and go back to sleep after an hour or so, I click "Enter Sleep." And then it goes wrong. When I click "End Sleep" when I wake up again, only the end time is displayed. The time I was awake has disappea...

Kwassie by Recovery Runner
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Charge 3 won’t update

I just got my Charge 3, I tried to set it up on the Fitbit app, but it won’t let me Update it, I thought It was the Bluetooth connection, but when I try to connect it, it won’t connect.

Charge 3 blank screen

I have a Fitbit Charge 3 from 2019. It last worked in early 2022 before the screen just went black. I can still feel it vibrate when i press down on the side of the Fitbit and the green light is sometimes on but that's it. It's still synced to my Fit...

Resolved! Charge 3 unresponsive not connected to app

I have a Charge 3 that I want to reconnect after not using for years. It's not connected to any app.It appears to be charged. Get vibrations and green lights but blank screen. Have tried all the resetting from other posts. Is this watch just now dead...

Resolved! Charge 3 - Blank screen

My daughter has a Charge 3 and the screen is constantly blank. App showing device is 100% charged and there are no firmware or software updates required. I’ve tried the fix of holding the button for 15 secs while connected, then disconnecting and rec...

Tryfan by Jogger
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  • 7 replies
  • 0 votes

Charge 3 black screen

My Charge 3 has completely black screen Upon pressing button vibration is available. How can I bring back screen to life?As a part of troubleshooting steps I removed device from Fitbit app. Now I can not add it because code is not visie on the screen...

Petrozja by Recovery Runner
  • 313 Views
  • 4 replies
  • 2 votes

Charge 3 blank screen

Hello I have been having issues with my charge 3 out of no where the screen went black and it’s still vibrating its very much unresponsive. I have tried several times and research to fix the issue but no solution. Please help. It’s still a good watch...

Charge 3 won't charge

My charge 3 won't charge. Gives a little buzz when connected then no charge. Any advice?   Moderator Edit: Clarified subject.

Ellie65 by Jogger
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Charge 3 black screen

Received Charge3 from family but screen is black. Still vibrates and logging data when looking at app on originally paired phone. Have been searching community forums and internet for solutions but nothing has worked. Tried multiple clock display cha...

Won’t let me change my calorie goal

Hi guys. I have tried to set my calorie goal back to 1200 and every time it resets it to 728 or some number in the 700s. How the heck am I supposed to live off that. Any help would be greatly appreciated

How to revive an old Charge 3

I have an old Charge 3 that I was using up until about a year ago when I bought a Versa 4. I  have been having problems with the Versa 4 and it is going to be replaced under warranty. While I'm waiting for it to arrive I would like to use the old Cha...

trecile by Runner
  • 371 Views
  • 5 replies
  • 5 votes

Charge 3- unable to see 4-digit code

Okay, to explain. At first all was great. When first started using Charge 3 Fitbit, I could change settings in the App on my iPhone XR, such as brightness, alarms etc. Easy peasy. Perfect as easier to see. Then, about a year to 18 months later, did a...

KG1966 by Jogger
  • 184 Views
  • 1 replies
  • 1 votes

Charge 3 screen no longer lights up

The screen on my Charge 3 no longer lights up. Half of it is very dimmed and I have to be in a dark room to even see what time it is. It works fine otherwise as in recording data (sleep, exercise, steps, notifications etc). Anyone knows if it is poss...

aartht by Jogger
  • 328 Views
  • 3 replies
  • 3 votes

Charge 3 - display doesn't work and won't connect to phone

I have a fitbit charge 3 and i got it friend a friend who doesnt use it anymore and lost access to the account they have with fitbit. The fitbit has a black screen but still vibrates on the charger meaning it charged but nothing will display and i ha...

Icyivy by Jogger
  • 175 Views
  • 1 replies
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Charge 3 won't turn on

Hello, I can't get my charge 3 screen to come on. I bought another 1 off ebay and it's the same thing won't light up. Please help,I miss my fitbit.Moderator Edit: Clarified subject

JenJen62 by Recovery Runner
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Lost Thousands of Step Data?

I've hit my Steps goal every month this year, now suddenly the Step totals have diminished on my app?Thousands of logged Steps have suddenly vanished, and there's no Dashboard online to prove that I accumulated these totals.What is going on? I tried ...

Agenda app not working-charge 3

I tried everything it seems, but my Agenda app doesn’t seem to work because I need to allow access to the calendar app. I’ve tried but I can’t and it has a warning symbol next to it, I went to the settings (iOS)to allow access to the calendar app, bu...

Charge 3 losing steps

I have a four year old Charge 3 which has served me well. This week though it seems to have knocked about 70,000 steps off my year so far total. I have been working my way up to an average 12,000 steps per day - no sooner had I achieved this last wee...

HS5028 by Jogger
  • 250 Views
  • 4 replies
  • 2 votes

Charge 3 just won't work

I can get it to vibrate thats it. It will not restart no matter how many times i take it on and off the cord. Attempting for a couple days now and just wont work. Tried the 15 second restart method with taking it on and off.   Moderator Edit: Clarifi...

opkawea by Jogger
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Resolved! Charge 3 - erasing data if screen is dead?

Good morning,I have an old Charge 3 that I would like to send to recycling, and I would like to erase the saved data on it (or factory reset).I haven't used it in a couple of years. I upgraded to a Charge 5 when the Charge 3 started to have screen br...

Charge 3 black screen, unable to set up

The screen is broken. Adding a device through the app, the wristband vibrates and prompts for a verification code. Due to screen damage, the 4-digit verification code cannot be seen and cannot be bound. I plan not to look at the screen because his he...

Charge 3 black screen only vibrates

I have a Fitbit charge 3 that has a black screen and only vibrates. I have tried all troubles shooting steps like putting it on the charger holding the button for 15 seconds but nothing happens. I've also tried others troubleshooting tips to no avail...

gg3933 by Jogger
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New Charge 3 unable to connect with Fitbit app

Have an iphone 12 pro max previously using a charge 3 for a long time.  screen died and ive replaced it with another charge 3 off amazon and the new one wont connect.  Moderator Edit: Clarified subject

hockysa by Base Runner
  • 180 Views
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  • 1 votes

Unable to change settings time using Charge 3

I wanted to change my sleeping time in my app but it said I already had a sleeping time for that periode. So I deleted this sleeping time and wanted to insert a new sleeping time, but I got the same reponse: I already had a sleeping time for that per...

Kwassie by Recovery Runner
  • 126 Views
  • 1 replies
  • 0 votes

Charge 3 - screen not turning on

Fitbit Charge 3 - not used for some time. Charged it up. Charged ok. Screen won't come on. No longer have instructions. Can't afford to upgrade yet. How do i get screen working again please? - Is it worth trying? Should i just get a new smart watch? ...

Charge 3 black screen

My charge 3 has a black screen. I have tried everything that has been advised to fix it but nothing. This is obviously a known fault with Fitbit so why were they not recalled as this is not the fault of the consumer but a fault in the devices. Is thi...

LBry by Jogger
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  • 2 replies
  • 0 votes

Fitbit app not logging exercise

I have a charge 3. I track my exercise by selecting workout, pressing the button etc. Once I've finished, the workout does not appear on the app after I refresh it. This started after my charge froze when charging. I have done a forced reset of the c...

dacyebd by Jogger
  • 459 Views
  • 7 replies
  • 6 votes

Charge 3 Resisting Reset Attempts

I see a lot of us are having the same issues.First, my watch had the 001 error message. Alright, checked the forum here and tried to reset it (8 seconds) and all that did was make the screen go black. I tried to change the watch face on the app, but ...

Charge 3 - black screen

My charger 3 has a black screen and I have tried all of the suggestions but screen still black. It it working in the app on my phone and makes all the noises when I try rebooting it but nothing but a black screen. I also reset the clock. Please help ...

72tp by Jogger
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Charge 3 - losing brightness

So obviously I have had my Charge 3 for quite some time. It’s worked fine for years other than losing some brightness in the display which I decided I could live with. After my workout last night, it started vibrating in pulses and displaying the smi...

yuujh by Jogger
  • 167 Views
  • 1 replies
  • 0 votes

Screen too dim to see

I am VERY frustrated. My first Fitbit quit charging after 2 years. Now my 2nd one is less than a year old and although it is actually working correctly, the screen is too dim to see at all. From looking through these boards this appears to be a known...

EJadame by Jogger
  • 220 Views
  • 2 replies
  • 0 votes

Charge 3 not working after swimming

My charge 3 stopped working after my swim last week, screen went black and just had a long vibration. I followed all of the advice, reset it, unplug it, plug it in, clean the points with rubbing alcohol, charge it for 3 days blah blah blah, it sorted...

Fitbit Charge 3

Hello all,I have an opportunity to buy a Charge 3 almost new at a great price. I have an Inspire HR right now bit do Aquafit and need a Fitbit that is water resistant. Would that be a good buy?

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