Trying to replace my Versa (original).I want all the fitness basics: heart rate, steps, active minutes, floors (stairwells) climbed, HRV, relax feature, sleep score, breathing rate, cardio fitness, alarms, timers, recognizing certain workouts (or le...
I had a unique issue this AM. Sharena Bhea was OUTStanding by providing one of the BEST customer service experiences I have ever gone through with FITBIT. She exemplified patience compassion and stayed with me during the whole ordeal. Fitbit is very ...
I have a Fitbit Charge 5. Really do not like the look of the updated Fitbit app on my Apple iPhone.The graph for the ‘sleep’ is horrendous! Why change what was ok? Too much info on top of dashes! Where have all the lovely colours gone?
I updated my charge 5 yesterday and now battery lasts only few hours (it was seven days) rendering it useless. As result of any calls and messages to customer service the only answer is “out of warranty so buy another one with discount code”. No o...
I have a charge 6 and it's not calculating my calories burned accurately. It says that I'm burning under 300 calories during a gym class, while the heart rate monitor I'm wearing around my chest is calculating over 600. When I look at the heart rat...
I have had multiple versions of the fitbit and sadly after the warranty expires 1 yr later the product stops working or charging and they recommend you to buy a new one. Stop wasting your money on fitbits and just get the watch that goes w your iphon...
This is very frustrating. About 1/2 the time the data (steps, distance etc) are not reset in the morning. Despite several chats with Google and then Fitbit support they have no solution. They admit this is a problem. I have spent several hours in...
After the latest Fitbit update, logged activities no longer provide exact max heart rate for that activity. This info was provided prior to the latest release(s), and has now been removed. The only max heart rate info provided now is a range for the ...
This just started happening and I tried all the steps. HR tracking works on my Charge 5; however, it does not appear in the Fitbit app for iPhone. The icon looks blue and not green like the other icons. I’ve done everything. Anyone know how to fix th...
Hi everyone, my heart rate from the zone minutes is not showing up. It says that I have e.g. 30 zone minutes but in the resting heart rate tab there is just a skip for the time i was exercising and when i go to the zone minutes tab it says I was in t...
I purchased a brand new Charge. It’s charged up and won’t sync to my IPhone 8. It was to replace my Charge Hr which I have to charge up twice a day. Moderator Edit: Clarified subject
Hi,I love lots of the features of the Charge 5 and use it to track my cycle rides partly as a form of security - I live in a rural area and if I ever don't make it home, folk will know where to look by checking my account. The mobile signal coverage ...
At 1:30ish this afternoon I got an email saying my Fitbit battery was low. NBD I thought as I would charge it when I got home that night. By 8:30 it was dead. Wtf. So I put it on the charger, got it to 97% and 30 minutes later it’s at 80%.So I guess ...
When I went to download my data, I got the "something went wrong." I tried the download on my computer (Safari and Chrome), and my husband's. I cleared the cache. I know that none of those things will actually fix it because it's a problem on Fitbit'...
I have owned two Fitbit trackers. The first, an Ionic, I loved for the built-in GPS. It failed completely at 18 months. Since it was out of warranty, I was offered a discount and purchased a Charge. Great watch but it also failed at 18 months! F...
I have a charge 2 that I use for work (landscape gardener) it’s pretty beat up but does it’s job. I have been gifted a charge 5 but I don’t want to use my charge 5 for work as it would get damaged. Can I continue using my charge 2 for work and use th...
My phone updated the app today (google phone) and now I can't see my weekly totals for steps and calories - how to I access this please?
I’m afraid I’m another long standing user (since the first FitBit One), and Premium member, and the fiddling about is putting me off right now - I have a Charge 5 that has become increasingly unresponsive in the last two weeks since an update and no...
I am wondering if there are other devices compatible with the Fitbit app. I’m specifically looking for a chest strap so I can track my data while training jiujitsu. I feel like I’m missing a lot of data since I can’t wear my watch while training. Mod...
I have a never used fitbit Charge (the first one), my fitbit app can sync it but it won't accept updates. It says I need to connect it to my Bluetooth but, my Bluetooth doesnt see it. I've tried turning off, deleting it from my fitbit app. Restarting...
I have a Fitbit that my sister got me two years ago I wore it for a while and now I wanna wear it again but I can’t find the charger and I can’t remember what model it is. Asked my sister she can’t remember either, so I thought I would describe it...
I bought my grandson a Fitbit for his birthday in Jun 2022. The buckle on the strap broke within a couple of days. I telephoned Fitbit support on August 20th, queued, spoke to a young man who told me to email a photo of the broken strap buckle to Fi...
I work in MRI and an wondering if my fitbit will short out/de-magnetize like a cell phone or credit card will. I understand some of the materials in the fitbit are ferromagnetic and will pull into the MRI unit but am only concerned with it working af...
So I recently picked up a previously used Fitbit, I'm unsure what kind it is, but for the most part I've got it synced to the app but it keeps telling me that Bluetooth won't connect because "an incorrect pin/password " was entered.I'm not sure what ...
I lost my Fitbit Charge and the battery is dead what is the best way to find it? I already tried Lightblue Explore and that didn't work.
I'm trying to learn how to use my new Fitbit Charge. It appears that my "active minutes," even when in over my goal of 30 for the day, don't count as "exercise" toward my three workouts a week. Is this correct? Will it be remedied if I use the timer ...
Thank you for your time but I don't want another Fitbit product that doesn't last a year. (It's hard to believe!) My husband had problems with his (2) Fitbits also and has changed to another similar product that not only is cheaper, doesn't need char...
I bought 2 Fitbit Charges (original in box, not used) at a garage sale this weekend. Safe to assume the batteries are so old they are no good anymore. I charged both of them overnight and then paired them with our phones. The batteries do not last m...
Twice now, the connectors ON THE WATCH have become useless. It is not the watch band, but whatever it connects to on the watch that no longer attaches to the band. The only solution is to replace the watch itself, which I have had to do twice now. A ...
I spent most of the day in one room giving a training. At the end of the work day, my charge said I had climbed 18 flights of stairs. Ridiculous! What's more, I feel that the steps were way low. In the past, I've compared a Fitbit that recorded s...
I need a charger for a 3 pin Fitbit. Any help? Moderator Edit: Clarified subject
my luxe does not recognize my 45 min spin class. Moderator Edit: Clarified subject
Well, hello. I'm just so frustrated now... My Charge 5 is almost not counting my steps, even i specificly say to take GPS from my phone, or from built-in GPS, whatever settings. everything else is tracking perfectly - sleep, heart rate etc. I tryed a...
My charge 5 died, I put it in the charger and it looked like it was charging fine but it won't get to 100% and when I take it off the charger it immediately drops to zero and turns off. Moderator Edit: Clarified subject
I bought the charge several years ago, and didn’t use it for a long time. Today I reuse it. I've restarted it with the cable , and a image “V124” appeared, but it din't start working. I also selected 'clocks' on my mobile phone but the screen stays b...
I have had 2 replacements for this watch in 6 months. The band keeps falling apart.I have tried and tried to get a different type of watch from them, but customer service has refused to do anything but replace this piece of junk. I can't even get a r...
Hello!I inherited a Fitbit device from my daughter. She doesn't have the box or the User Manual.How could I identify the Fitbit device model, download the User's Manual and reset it for my use?I append some pictures of the Fitbit device.Thank you for...
I have had my fit bit charge for a yr and just bought the new Blaze, and I would like to give the Charge to my son with his info how do I do this?
My Charge 3 is getting a bit worn... I'm sure battery life is down by a good 2 days. When will Charge 6 be released?With my luck the day after I buy a Chrg 5, the 6 will be released...
