Forum Posts

Charge 4 showing incorrect stats

The daily mileage is completely wrong. If I add up the number of miles shown for each hour during the day it is approximately accurate.  But the daily total shown is about twice as many miles. So yesterday my hourly distances added up to 2.8 miles bu...

Helen5 by Jogger
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Frustrations with Fitbit: A Walk Turned Aerobics?

 hi community,I’ve been using Fitbit tracking for many years, but honestly, the past three years have been a bit frustrating.The main issue is that the app and the device don’t seem to work well together anymore. For example, when I go for my usual w...

Emort by Jogger
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Resolved! Having trouble getting my Original Fitbit to work.

I work in a secured facility, we are not allowed to have any cell phones or Bluetooth capable devices. For this reason alone, I have an original Fitbit tracker (mostly referred to now as the Fitbit classic) I took the last year off from having a trac...

Lost Fitbit after the strap opened itself

The strap on my fitbit opened and it is lost. I am worried that there I'd information on it that someone might get if they find it and charge it. What can I do? It was linked to wallet. Moderator Edit: Clarified subject

fitbit from... carboot not working

wth my fitbit is buzzing, not connecting to my iphone and not displaying anything. i got it from the carboot and i am charging it for 2 hours to try fixing it.

T_T by Jogger
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Charge - not receiving notifications

Just got a new watch, but I can not get it to send notifications. All permissions are on, and I made sure none of the sleep or quiet features are on. They are all off. I've restarted my phone and watch yet it still is not sending me notifications. Th...

Map not Showing

I have the Pixel 2 watch, which comes with the FitBit app. I've been using it to track walks, runs, hikes, etc and it's been working fine. I always leave my phone behind when I run. I've had 2 runs now (today and Oct 6) where I plugged my phone in to...

Rogue5 by Jogger
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My experience with Fitbit

I absolutely loved my Fitbit while it worked. However it only lasted me 13 months. I got the “white screen of death” just after my warranty ended. It happened suddenly…. Like it was working one second and then just randomly stopped. Has this happened...

Fitbit recording exercise burning when I am not active

The last couple of weeks on and off, my Fitbit is showing significant exercise calorie burn during times when I’m not even active. I woke up this morning with already active minutes totalling to 650 calories. How is this possible when I’m dormant? I ...

Fitbits quality

I have a charge 2 which was when Fitbit was Fitbit, not part of Google. Not a single issue in 10+ years except replacing band once. I’m looking at charge 6 nowI’m reading too much in this forum about issues. Batteries. App. Data being lost. I think s...

OG Charge won't turn on

I received an OG Charge as a gift - I plugged it in using the cord that came with it and a wall charger. However, even after a day on the charger (it wouldn't turn on at all), it now only displays the battery symbol as full unless I hold the side but...

jdoak7 by Jogger
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Viewing run history is a joke since new GUI

Viewing your run history on the fitbit app has become a complete and utter joke. HAVE THE GUI DESIGNERS ACTUALLY USED THE APPLICATION AFTER RUNNING!?I am seriously regretting upgrading to a FITBIT 4, it's like doing a finger obstacle course each time...

BeechIT by Jogger
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Resolved! Can my 6-year-old wear a Fitbit Charge series tracker?

I have a spare Fitbit Charge 2 that's still in good working condition, and I’m wondering if there are any concerns or limitations for my 6-year-old to wear it? I know there are kid-specific models like the ACE 3, but I’d like to make use of the track...

Jerry416 by Recovery Runner
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Which Fitbit do I have?

My boyfriend gave me this watch and said it’s a Fitbit but I don’t know which one it is it charges by the little black part sticking out. I just plug it into a block     Moderator Edit: Clarified subject.

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Awful Charge 5 Sleep App Update!

I have a Fitbit Charge 5. Really do not like the look of the updated Fitbit app on my Apple iPhone.The graph for the ‘sleep’ is horrendous! Why change what was ok? Too much info on top of dashes! Where have all the lovely colours gone?

altimeter

Trying to replace my Versa (original).I want all the fitness basics: heart rate, steps, active minutes, floors (stairwells) climbed, HRV, relax feature, sleep score, breathing rate, cardio fitness, alarms, timers, recognizing certain workouts (or  le...

Resolved! Excellent Customer Service!!!!!

I had a unique issue this AM. Sharena Bhea was OUTStanding by providing one of the BEST customer service experiences I have ever gone through with FITBIT. She exemplified patience compassion and stayed with me during the whole ordeal. Fitbit is very ...

Charge 5 - firmware update DONT DO It

I updated my charge 5 yesterday and now battery lasts only few hours (it was seven days) rendering it useless.   As result of any calls and messages to customer service the only answer is “out of warranty so buy another one with discount code”.  No o...

Calories burned is way off

I have a charge 6 and it's not calculating my calories burned accurately.  It says that I'm burning under 300 calories during a gym class, while the heart rate monitor I'm wearing around my chest is calculating over 600.  When I look at the heart rat...

S.ari by Recovery Runner
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Fitbit doesnt last past a yr

I have had multiple versions of the fitbit and sadly after the warranty expires 1 yr later the product stops working or charging and they recommend you to buy a new one. Stop wasting your money on fitbits and just get the watch that goes w your iphon...

Fitbit app not displaying heart rate

This just started happening and I tried all the steps. HR tracking works on my Charge 5; however, it does not appear in the Fitbit app for iPhone. The icon looks blue and not green like the other icons. I’ve done everything. Anyone know how to fix th...

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Heartrate in the zones not showing up

Hi everyone, my heart rate from the zone minutes is not showing up. It says that I have e.g. 30 zone minutes but in the resting heart rate tab there is just a skip for the time i was exercising and when i go to the zone minutes tab it says I was in t...

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Resolved! Charge won't set up with my iPhone 8

I purchased a brand new Charge. It’s charged up and won’t sync to my IPhone 8. It was to replace my Charge Hr which I have to charge up twice a day.   Moderator Edit: Clarified subject

Charge2 dying - good replacement?

At 1:30ish this afternoon I got an email saying my Fitbit battery was low. NBD I thought as I would charge it when I got home that night. By 8:30 it was dead. Wtf. So I put it on the charger, got it to 97% and 30 minutes later it’s at 80%.So I guess ...

kazoo9 by Jogger
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Data Export "Something went Wrong"

When I went to download my data, I got the "something went wrong." I tried the download on my computer (Safari and Chrome), and my husband's. I cleared the cache. I know that none of those things will actually fix it because it's a problem on Fitbit'...

Fitbit fail

I have owned two Fitbit trackers.  The first, an Ionic, I loved for the built-in GPS.  It failed completely at 18 months.  Since it was out of warranty, I was offered a discount and purchased a Charge.  Great watch but it also failed at 18 months!  F...

Resolved! Can I use a Charge 2 and Charge 5 on the same Fitbit account?

I have a charge 2 that I use for work (landscape gardener) it’s pretty beat up but does it’s job. I have been gifted a charge 5 but I don’t want to use my charge 5 for work as it would get damaged. Can I continue using my charge 2 for work and use th...

Too many changes causing chaos

I’m afraid I’m another long standing user (since the first FitBit One), and Premium member,  and the fiddling about is putting me off right now - I have a Charge 5 that has become increasingly unresponsive in the last two weeks since an update and no...

Maglyn by Jogger
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Other devices compatible with the Fitbit app.

I am wondering if there are other devices compatible with the Fitbit app. I’m specifically looking for a chest strap so I can track my data while training jiujitsu. I feel like I’m missing a lot of data since I can’t wear my watch while training. Mod...

amara25 by Jogger
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