Forum Posts

Elevation gain

Is there a Fitbit that displays elevation gain on the watch face screen?I actually bought an Apple watch because I like that feature so much but the Apple watch battery life is garbage it's a horrible fitness companion. The battery didn't last a day ...

AriGM by Jogger
  • 156 Views
  • 1 replies
  • 1 votes

Minutes and syncing

I accidentally forgot to stop my Fitbit after exercise today so it recorded 109 minutes of it and 2+ hours.  I stopped it and went into edit exercise and corrected the time.  In the exercise field it is correct but my dashboard still says 109 minutes...

Alist49 by Jogger
  • 179 Views
  • 1 replies
  • 1 votes

'Syncing' but no data

I am having trouble with my app on my android phone. I have been syncing my charge and the app says that it is synched but no information is showing up (steps, calories etc.) even though I can see that they are on my charge. I have tried deleting and...

Hmah by Jogger
  • 7591 Views
  • 6 replies
  • 17 votes

Mac book will no let me sync my Fitbit Charge

My Mac book will not let me sync my charge  fit bit. I have tried everything including uninstalling app and re installing it.   very frustrated Any help out there      Moderator edit: format. 

Rormag by Jogger
  • 386 Views
  • 1 replies
  • 0 votes

Resolved! Weekly stats not correct

The weekly stats are not reflecting stats for certain days to a week on my Charge 4.Even though the device works fine and I am able to track information on a daily basis - I am unable to gauge progress on a weekly level because information is not pul...

Parbhoo by Jogger
  • 350 Views
  • 5 replies
  • 2 votes

Unable to setup Charge

I'm trying to set up my new Charge, it's fully charges, dongle is inserted.  I'm using Windows 10 computer.  It's not being recognized!   Moderator Edit: Clarified subject

Charging Cable Length

Just purchased a Fitbit Charge after using the original tear drop fitbit for over two years.  Love that I don't have to change the coin battery.  Hate that the charging cable is so short.  Is there a longer one available?  Or will a USB extension cab...

tmozer by Jogger
  • 10370 Views
  • 19 replies
  • 54 votes

Charge syncing problems? Are they resolved?

It is time to get a new health tracker.  I'll admit that I would prefer not to have to learn a new system.  BUT, I am also not willing to shell out more than a hundred dollars for something that may or may not work.I bought a Charge 3 and after havin...

Message Button Inop

Hi all. New in community but not new to fitness. I noticed this past week the Charge 2 ‘message’ button is screwed up. I can reply to previously received messages from friends, but cannot initiate a conversation with any friend who hasn’t sent me a m...

Fitbit fell apart

I've had my Fitbit for 14 months and it has fallen apart. I probably only wore it for 10 months total. I contacted customer support and they only offered a 25% discount from the Fitbit site only. This still means I would have to pay around $100.00 to...

Unwanted 'correction' of step counts

This is a daily occurrence when I hike.  During the course of my hike I watch the step count progressively increase.  All good so far.  I then get home and some time later, perhaps 1 to 3 hours later, my step count is 'corrected' downwards.  This typ...

How Does One Add a Fitbit Force to Their Account?

This seemed the best forum to drop this in as it looks like a Charge with a silver plastic charge clip. Seriously, did Fitbit disable the option to add this tracker? I'm sure there's not a ton of demand for the discontinued Force but hey, I've got on...

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Williger by Distance Runner
  • 214 Views
  • 2 replies
  • 2 votes

Resolved! Charge won't sync

So... after reading all these issues.. I am not the only one who had my charge just stop syncing. They updated something and that was it. I've turned off, turned on, plugged in, everything I can and it won't work... I just got it for christmas and I ...

Fitbit Charge

there is a bar on my fit bit, it looks like the charging bar, but it isn't actually the charging bar, i cant access anything not even time on my Fitbit, is there any solution?

Fitbit charge band too big now

Is anybody else's Fitbit charge band too big for them now that you've lost weight? Does anyone know if they can fix this or make it smaller?

Jene66 by Jogger
  • 6201 Views
  • 12 replies
  • 8 votes

charge updating error

Sorry a newbie here, My charge suddenly needs an update while charging.  When I started the update, the charge suddenly died. Now it doesn't update or even sync.  So do I try to charge full again before re-updating? Thank you!

teetous by Jogger
  • 175 Views
  • 0 replies
  • 1 votes

Resolved! Deleted Steps

Last night I reached my goal plus a few steps. I synced with my app and it showed up correctly ... 10,100 steps. About an hour later I checked the app again and it showed 10,071 steps, one step beneath my goal. Reinstalling the app, restarting my Fit...

Connecting Fitbit Charge with OnePlus Nord

I just bought a fitbit charge and I seem to have trouble with it finding my phone  A one plus nord  Do they not go well together     Moderator edit: subject for clarity     

Ravn by Jogger
  • 1026 Views
  • 3 replies
  • 0 votes

General suggestions for Reminders to move

I love the reminders to move and I use it every day. However there are a few things I think that would really make it better. The first is making the time when you get the first reminder alert adjustable to work better for you. That is instead of 10 ...

Charge Being Discontinued

Discovered that the Charge is being discontinued. http://help.fitbit.com/articles/en_US/Help_article/Is-Alta-replacing-Charge/?q=alta+charge&l=en_US&fs=Search&pn=1 That concerns me being that I just bought one a couple of weeks ago. I've already had ...

bgkage by Base Runner
  • 35463 Views
  • 100 replies
  • 53 votes

Fitbit app not syncing with another MyFitnessPal

I have the Fitbit charge and I am trying to sync it to MyFitnessPal, it is not tracking my steps and I am taking or the calories that I am burning. Rather I would have to manually put that all in. Please help if anyone knows how to fix this problem! ...

Apple Watch tracking in Fitbit Competitions

Hi Everyone,  I have a Charge 2 that I’m interested in changing out for either a newer Fitbit or the Apple Watch. Is there a way to track steps in a Fitbit challenge or competition using an Apple Watch? Is it not worth it to get one vs the newer Fitb...

Charge 3 not syncing

My two Charge 3's that have lost internet connection and, consequently, synchronisation. Despite trying all the recommended solutions it has never been possible to repair the connection.. The Fitbit team have always been helpful and replaced devices ...

Beeser by Jogger
  • 202 Views
  • 1 replies
  • 1 votes

Took Away Steps

I took over 9,000 steps, working for a full hour to do so, and when I synced, it just went away. My step count dropped from 9,000 to 5,000 with no explanation, and now it's on my Charge also. I'm seriously irritated because I worked hard for the numb...

Resolved! Charge not showing up under Bluetooth settings

My charge will not show up under my Bluetooth settings so that I can connect it and sync it with my Fitbit app. I saw that someone posted to make sure notifications are enabled and they are. What do I do now?

Vibrating at 10,000 steps

Is it possible to get your Fitbit to vibrate each day when you reach 10,000 steps? I can't figure out how to get mine to do that. Thanks

Resolved! Need help identifying the Fitbit I bought

Hey. I need help identifying a fitbit.   My girlfriend bought a fitbit through Facebook marketplace for $2. It did not come with a charge cable. Now we need to know the model to buy a replacement cable, and the previous owner has no clue to which mod...

Resolved! Setup is taking a long time.

Message is saying it will take 10 minutes and it has been 35 minutes. any suggestions .   Moderator edit: updated subject for clarity.

Bob9mm by Jogger
  • 66892 Views
  • 14 replies
  • 18 votes

Charge 3 heart rate stopped working

My charge 3 stopped tracking my heartbeat, when I'm sleeping it doesn't monitor anything, just gives me basic information. I tried all the trouble shooting I got online and forums but nothing is working. Please help me out. This watch is only 18 mont...

Calories Burned with High Heart Rate

Hi! My question is, if I suffer from a condition that causes my heart rate to be fast - tachycardia. Are the calories Burned still accurate?I have tried loosing weight by eating at a 500 calorie deficit from the calories Burned the tracker tells me b...

Feedback about Fitbit products

Charge3 battery died suddenly after 2 years.  Bought a charge4 (with discount), brand new and wouldn't charge.  Returned the charge4 and had to  shipping.   Am I the only one having bad experience with fitbit?   Why people are still buying fitbit??? ...

Charge 4 counting steps while I sleep

My Charge 4 is counting ALOT of steps  and distance when I sleep. I usually wake up with 4000-7000 steps and 3-6km already logged for that day. I check the step counter and between midnight and 7am (when I wake up), my watch has tracked a consistent ...

Heangc by Jogger
  • 193 Views
  • 2 replies
  • 0 votes

Charge unresponsive

just received my fit bit charge. says its fully charged but left it on charge while i sorted the app all was well. take it off charge nothing nada zilch. won't light up won't start up, phone doesn't find it. put it back on charge the phone finds it b...

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