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Charge 3 not syncing

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‎03-07-2021 12:56 - last edited on ‎03-08-2021 03:05 by Fitbit Moderator

‎03-07-2021 12:56 - last edited on ‎03-08-2021 03:05 by Fitbit Moderator

My two Charge 3's that have lost internet connection and, consequently, synchronisation. Despite trying all the recommended solutions it has never been possible to repair the connection.. The Fitbit team have always been helpful and replaced devices under warranty but it is annoying and a waste of time to keep going through the process of trying to rectify device failures.

I am now of the opinion that the Fitbit service is not fit for purpose and I will be looking to move to another platform.

 

Moderator edit: subject for clarity

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‎03-08-2021 03:10

‎03-08-2021 03:10

Hello @Beeser, welcome to the community forums! Thank you for the information and for the troubleshooting steps you've tried prior to posting! 

 

I'm very sorry for the experience! I was able to see that you have a case with our Support Team. Since you have reached out to them, I recommend keeping an eye on your inbox since they should reply back to you. Please note that due to recent events affecting our operations, they may take a big long to get back to you. 

 

Otherwise, click on the link above to contact them through chat or over the phone to receive immediate support and explain that you have a case. 

 

Have a great day! 

Wilson M. | Community Moderator, Fitbit.
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