01-06-2016
18:21
- last edited on
09-06-2020
17:10
by
MatthewFitbit
01-06-2016
18:21
- last edited on
09-06-2020
17:10
by
MatthewFitbit
Just purchased a Fitbit Charge after using the original tear drop fitbit for over two years. Love that I don't have to change the coin battery. Hate that the charging cable is so short. Is there a longer one available? Or will a USB extension cable work to make it longer?
01-07-2016 05:00
01-07-2016 05:00
A warm welcome to the Community @tmozer. We don't have different charging cable sizes but it would be great to have. I recommend sharing your feedback on our Ideas Board, which our product development teams consult regularly to ensure we're delivering on what our customers need and want. Please take a moment to visit and give us your feedback.
Keep the stepping up!
01-07-2016 21:06
01-07-2016 21:06
01-08-2016 03:09
01-08-2016 03:09
Great to see you here @sally13. A place where I charge mine is in my room, I leave it charging on the night table and so far it has worked for me, you can try there or directly from a computer.
Happy stepping!
01-08-2016 05:06
01-08-2016 05:06
01-08-2016 09:06
01-08-2016 09:06
01-08-2016 16:41 - edited 01-08-2016 16:42
01-08-2016 16:41 - edited 01-08-2016 16:42
http://www.amazon.com/gp/product/B00NH13UFQ?psc=1&redirect=true&ref_=oh_aui_detailpage_o00_s00
The above is what I purchased and received today. The 3.5' length is just enough, when added to the short original charging cable, to reach from floor to desktop. The 6' cable is only a dollar or so more.
The combo is currently charging my Charge (which like others I see online is losing half it's charge in a day!) and seems to be working well.
01-09-2016 08:25
01-09-2016 08:25
04-27-2016
05:27
- last edited on
10-19-2021
04:35
by
JuanJoFitbit
04-27-2016
05:27
- last edited on
10-19-2021
04:35
by
JuanJoFitbit
Thanks. This seems like a common problem. You have to find just the right spot to "balance" the fitbit so the cable doesn't come out. Charging the witbit hr with this little cord has been my only complaint about the product. Why dont they just charge a buck or two more and put a decent length cable in the package. Ordered an extension from Amazon today.
Thanks. This seems like a common problem. You have to find just the right spot to "balance" the fitbit so the cable doesn't come out. Charging the Fitbit hr with this little cord has been my only complaint about the product. Why dont they just charge a buck or two more and put a decent length cable in the package. Ordered an extension from Amazon today.
Moderator edit: merged reply
06-11-2016 04:34
06-11-2016 04:34
06-11-2016
13:27
- last edited on
06-25-2018
10:34
by
LucyAP
06-11-2016
13:27
- last edited on
06-25-2018
10:34
by
LucyAP
I just bought a 6' USB extension cable and keep it on my desk. Solves the
problem.
Edward Savela
Moderator edit: updated subject for clarity
07-05-2018 04:59
07-05-2018 04:59
Hello @HisPixie and @savela, thanks for joining the Fitbit Community, it's great to have you both on board.
@savela, I appreciate you have let us know the solution you came up with, I know it's not ideal but I'm glad it solved your problem.
@HisPixie, we really appreciate our members's input and feedback and I would like to thank you for yours. Our team is always looking to improve the Fitbit experience and I'll make sure to pass along your feedback about the charging cable to our team.
Thanks for all your patience and understanding, if there's anything else I can do for you, please feel free to reply.
07-26-2019 16:27
07-26-2019 16:27
Hi there.
Just wondering how this major inconvenience has been noted by customers since 2016, and you still ship fitbits with the same awful, short chargers? Do you take customers' feedback seriously?
Thank you.
01-02-2020 16:58
01-02-2020 16:58
I can't agree more. Just got my first Fitbit and I'm shocked that a product with such great reviews is so frustrating to charge and setup right out of the box simply because the charging cable is ridiculously short and the magnet is so weak. Before I've even used it, I'm primed to expect problems with other features as well.
02-07-2020 06:19
02-07-2020 06:19
I have the same issue with the Inspire HR
This is a very poor design choice.
03-31-2020 18:22
03-31-2020 18:22
I just purchased a FitBit Inspire today and I was looking on your website for a longer charging cable and there is no such thing. In regards to tmozer's message to you, I also would like to get a longer cable. My cable attaches magnetically and there is no room to set it down anywhere without the charger coming loose from it's connection. Right now I have it sitting on top of something but it would be nice to have a longer cable so I would not have to do that each time I charge it. Please, Please, Please, see what you can do for all (and I can safely say all) the people who have these fitbit machines. The short ones are a real pain.
Thank you for your time,
Frustrated in Texas
10-17-2021 18:49
10-17-2021 18:49
I’d need an extension cable to charge mine on the nightstand, most houses have power outlets low on the wall, so unless my nightstand was only 30cm high….
10-18-2021 04:19 - edited 10-18-2021 04:20
10-18-2021 04:19 - edited 10-18-2021 04:20
@MetungDolphin USB extension cables are available on Amazon, Best Buy and similar sites. My alarm clock has USB ports, too. But I want to make you aware of some other information. You don't say what model Fitbit you use. But Fitbit started discouraging wearing devices in the shower, due to repeated exposure to soaps, conditioners, etc. I don't wear mine in the shower and that is when I charge it -- on a counter height wall plug or my alarm clock.
Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS
Take a look at the Fitbit help site for further assistance and information.
10-18-2021 04:40
10-18-2021 04:40
Thanks 🙂 I know longer cables are available through other manufacturers, but it seems Fitbit should be responsive to customer needs themselves, rather than relying on third party producers.
10-18-2021
09:43
- last edited on
08-06-2024
12:22
by
MarreFitbit
10-18-2021
09:43
- last edited on
08-06-2024
12:22
by
MarreFitbit
Hi everyone. Thanks for stopping by @MetungDolphin.
I appreciate your participation in the Forums and sharing your feedback and suggestion about the longer cables for the Fitbit devices. Our team is always working on improving our devices and user experiences, and your comments are always welcome.
Have a nice day!