Charge 3 GPS tracking not showing map

[SunsetRunner]

Hi, I’ve checked all the settings on my charge 3 and iOS device. Location services are enabled, use phone GPS is on, FitBit is always allowed to track etc however I never get maps from my walks or runs. I really don’t want to have to use another app but I’m not sure what else to do. Does anyone have any ideas? 

Moderator Edit: Clarified subject

[CindyMFitbit]

@SunsetRunner Welcome to the Community Forums. 

Thanks for the details shared in your post and for the troubleshooting tried prior posting. Note that connected GPS feature on your Fitbit Charge 3 works with the GPS sensors in your nearby phone. To get GPS data, including pace and route for your workout, you must select a GPS exercise from the Exercise app on your device and bring a GPS-enabled phone with you. We recommend turning off Wi-Fi on your phone when using connected GPS to improve the experience.

When you choose a GPS exercise, your device vibrates when your phone finds a GPS signal. If your phone doesn't find a signal immediately, keep in mind that environmental factors including tall buildings, dense forest, steep hills, and even thick cloud cover can interfere with your phone’s ability to connect to GPS satellites. For more information see, How do I use GPS on my Fitbit device?
 
For best results, wait for your phone to find the signal before you start your workout. However, if you don't want to wait you can start your workout and GPS tracking begins when your phone finds a signal. 

After taking in consideration this information, try using GPS again by following the instructions in How do I track my workouts with my Fitbit device?

If you're still having difficulty, I suggest trying these troubleshooting steps:

1. Force quit, and reopen the Fitbit app to refresh the connection with your device. For instructions, see the Apple help article
2. On your phone, go to Settings, Bluetooth and turn Bluetooth off and back on.
3. Restart your phone.

Hope this helps. 

[SunsetRunner]

Hi Cindy,

thank you for the response, when you state “you must select a GPS exercise from the Exercise app on your device and bring a GPS-enabled phone with you.” does this mean I need to have another app, for example Strava or map my run, as well as FitBit? So the FitBit charge 3 doesn’t actually track the route? 

Thanks

[CindyMFitbit]

@SunsetRunner Thanks for your response. 

To select a GPS exercise, you can do if from your Fitbit Charge 3: 

1. On your tracker, open the Exercise app and swipe to find an exercise.
2. Tap the exercise to choose it. Swipe up, and make sure GPS is On. Press the button to return to the activity screen.
3. Tap Start or Set Goal. If you set an exercise goal, press the button to go back and tap Start.
4. Tap the play icon to begin. If the exercise uses GPS, you can wait for the signal to connect, or start the exercise and GPS will connect when a signal is available. Note that GPS can take a few minutes to connect.
5. Make sure to wear the phone near by and confirm that the Fitbit app can use your location (Allow Location Access is set to Always). For instructions, see the Apple help article.
6. Confirm that Background App Refresh is turned on for the Fitbit app. For instructions, see the Apple help article.

Hope this helps.