Took Away Steps

[bitterfitterbit]

I took over 9,000 steps, working for a full hour to do so, and when I synced, it just went away. My step count dropped from 9,000 to 5,000 with no explanation, and now it's on my Charge also. I'm seriously irritated because I worked hard for the number and now it's gone. Help!

[MeylinP]

Welcome to our Community @bitterfitterbit! Thanks for joining us! Mmmm this is really weird since your Flex should not be taken your steps away, I'd suggest you restart your tracker and make sure it's syncing as it should with your computer or mobile device by going to I can't sync my tracker. At the moment, there's not an option to recover this data but you can add it by manually logging an activity on your Dashboard. 

Hope this helps, let me know how it goes! 

[TandemWalker]

Hi @bitterfitterbit. There has to be an explanation for this. Where did you see the 9,000 steps exactly? Were you using the GPS tracking functionality and your phone to track your steps by any chance? Or did you actually see the 9,000 step count on your Charge's display before you sync'd? And once you sync'd, not only did the dashboard drop the count to 5,000 but the count on your Charge also dropped to 5,000.

             TW             

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(If this tip solved the problem for you, please mark this post solved, as this will be helpful to other users experiencing similar issues.) 

[walk-it-out]

Hi! Did you ever get an explanation for this? Mine did the same thing! I was over 13,000 steps per my Charge and when I checked my phone awhile later it was down to 9,000. I looked at my charge again and it also decreased. Just a few hours earlier my watch celebrated the 10k steps so I’m not sure how or why it decreased. Also frustrated on lost steps as I purposely went for another hour walk just to gain them. Any answers would be helpful! 

[lawasnuk]

I keep trying to sync my ionic , went from 13,000 down to 192 steps. It keep going back to 230 then down to 190. I re installed app. I restarted tracker and it continues 

[mikeadams84]

it did the same thing to me this evening. I had over 23,000 and it dropped down to just a little over 16,000. It is extremely irritating!

[ShaunaOC]

This is happening to me daily! 

[GrowingUpCreepy]

Just took 13,000 - right back to ZERO. Not happy 😞

[Jude_77]

I lost steps yesterday & lose my active minutes daily (lost 98 of them yesterday!) Seems to be a common problem recently & it’s very frustrating