help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to setup Charge

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-26-2021 11:03 - last edited on ‎10-26-2021 11:59 by Fitbit Moderator

‎10-26-2021 11:03 - last edited on ‎10-26-2021 11:59 by Fitbit Moderator

I'm trying to set up my new Charge, it's fully charges, dongle is inserted.  I'm using Windows 10 computer.  It's not being recognized!

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎10-26-2021 11:07

‎10-26-2021 11:07

Hi @FiddleDeDe  which Charge? 

"REQUIREMENTS

  • To set up Fitbit Aria Air, Fitbit Charge 4, Fitbit Sense, Fitbit Versa 2, or Fitbit Versa 3, you must use a compatible iPhone, iPad, or Android phone. You can’t set up these devices on a Windows 10 device."

click to see the article 

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes

‎10-26-2021 11:59

In response to Odyssey13

‎10-26-2021 11:59

Welcome to the Community, @FiddleDeDe. I appreciate the assistance provided, @Odyssey13.

 

@FiddleDeDe It'd be great to know which Charge version you're trying to setup since, as @Odyssey13 mentioned above, Charge 3 and Charge 4 can't be setup on a Windows 10 computer. In case that you have a compatible phone or tablet, please download the Fitbit app and setup your device from there.

 

See you around.

If my post was helpful, you can vote for it. You can also mark it as Best Answer if it was what you were looking for!
Best Answer