Setup is taking a long time.

[Bob9mm]

Message is saying it will take 10 minutes and it has been 35 minutes.

any suggestions .

Moderator edit: updated subject for clarity.

[MarlenS]

Hey @Bob9mm, a warm welcome to the Fitbit Community. If this is the first time you setup the tracker it usually takes longer since the firmware on the tracker is probably being updated. If the syncing process is also slow, my suggestion is making sure the WiFi and Bluetooth connections are stable, then check the compatibility of your mobile device with the Fitbit app. You can also try to restart the Fitbit Charge to fix any inconveniences with your tracker.

Hope this helps, I'll be around. 

[Bob9mm]

Still having issues with this Charge.
Now getting a message stating FBBluetooth Error Domain error 2.
Do I need to delete the charge and start over again ?

Sent from my iPad

.

[MarlenS · Accepted solution]

Hey @Bob9mm, it's nice to see you again. 

Yes, actually I was going to offer that steps to continue working on this situation. Please try these instructions in the order it appears:

1. Remove your Charge HR from your account.
2. Log out from the Fitbit app and restart your phone.
3. Restart your tracker following @AlejandraFitbit's instructions.
4. Log back in and setup back the Charge HR.

Hope this helps, let me know the outcome! 

[Bob9mm]

Advise taken and problem resolved. Thanks for the help !!

[MarlenS]

Aloha my friend @Bob9mm, hope you're enjoying some healthy activities. 

Great to know that you were able to resolve this inconvenience using the tips I posted above! Now that you're back on track, I invite you to continue digging in our Community, you can find here the option to suggest your ideas to change and improve our products and services, you can also find awesome discussions where you can make new friends, find other Fitbitters sharing their experiences and motivation and much more.

Hope to see you around more often!

[Mkcakir]

im still waiting for connection 😞

[Olabellis]

I had the same problem when connecting tracker to android phone (LG G5 H850). Tried with different Fitbit app versions - no luck. Gave up and tried to setup it via Windows 10 Fitbit App on my notebook, and a miracle happened - tracker connected to the notebook in a minute without any problems.

[MMcKaibab]

Nope. Doesn't work at all. There is no tracker on the account at all and when I try to set up the Charge HR, when I can finally get it to give me a code, it just sites there forever not connecting.

[mangoom]

I have tried everything suggested here, and even started a new account, but I have the same issue as MMcKaibab: when I finally get to submit the code it tries to connect for forever but not ever connecting. It says "We're sorry, but the installation takes longer than normal. Wait a minute. We're working on it!".

[Citrus19456]

Thanks for the info wasn't sure, first time got it as a gift.

[SevenHoodlums]

Since getting my Charge 3, I have been trying to set my clock face. It won’t load and I continue to get an error. After two to three hours, it comes up saying there is an error and then I can’t LOAD any of the clock faces. I have tried several different faces. None of them have worked. Any ideas ? ? ? 

[Sparkle905]

Having same problem. Was this ever resolved?

[mangoom]

No, sorry, I never managed to fix it. I bought a new Fitbit (Inspire) instead... works like a charm with this one. I guess my Fitbit Charge was old and outdated.

[ivan-sam]

Thanks for the tip - that's the only thing that helped. My charge 3 used to connect to my Android phone, sometimes by itself, sometimes with resetting (the steps described in accepted answer). But recently it stopped that hard, so nothing could help. But once I set up charge 3 on my laptop (it went smoothly), my phone was able to sync as well! So it's definitely a software issue.