help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 3 won’t update

‎07-01-2025 18:10

‎07-01-2025 18:10

I just got my Charge 3, I tried to set it up on the Fitbit app, but it won’t let me Update it, I thought It was the Bluetooth connection, but when I try to connect it, it won’t connect.

Best Answer
Labels:
0 Votes
1 REPLY 1

‎07-05-2025 07:59

‎07-05-2025 07:59

Hi @Exercisingisfun, welcome to the Fitbit community! It's great to have you here!

Let me help you with the update of your Charge 3 that doesn't go through. I appreciate all the troubleshooting you have already tried.

According to your description, you are able to link your device to the Fitbit app on your mobile but the firmware update gets stuck. If that's the case, please confirm you have already followed the instructions from our help article Why can't I update my Fitbit device? > All other devices

 

Best Answer
0 Votes