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Charge 3 - blank display

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‎03-25-2026 17:32 - last edited on ‎03-26-2026 06:22 by Fitbit Moderator

‎03-25-2026 17:32 - last edited on ‎03-26-2026 06:22 by Fitbit Moderator

A friend gave me a Charge 3 new in the box.  Charged it and the display is blank so can't see the number to pair it with the app.  I've tried the 15 second reset procedure about 20 times.  No luck.  What pieces of utter crud these fitbits are.  I've gone through a few.  The best case is that the display cracks after six months but it still works for a year or so.

 

Moderator edit - updated subject for clarity

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‎03-26-2026 06:20 - edited ‎03-26-2026 06:41

‎03-26-2026 06:20 - edited ‎03-26-2026 06:41

Hi @Kjohrf and welcome back to the forums. 

Thank you for your message, I'm sorry to hear that you are experiencing a blank screen on your Charge 3. 

I'll be happy to suggest you some advice. 

Please confirm if you performed the restart procedure explained here: How do I restart my Fitbit device?

Confirm as well if your Fitbit app is up-to-date. We are currently under the 4.65 version. 

To update the Fitbit app: How do I update the Fitbit app?

Try as well the suggestions shown here: How to fix a blank, unresponsive, rebooting, or flickering Fitbit device screen

Visit our Discussions board where you can share your experiences, meet people and create new topics.Si ma réponse vous a plu, merci de me féliciter. Si votre question a trouvé une réponse, acceptez la solution.If you liked my answer, give me a Kudo. If your question was answered, accept the solution.FR-EN-SPA.

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‎03-26-2026 07:13

In response to MarioSFitbit

‎03-26-2026 07:13

I've tried all those.  No help.  I never see anything on the watch face (no clock, smiley face, or battery level indicator).

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‎03-26-2026 07:30

In response to Kjohrf

‎03-26-2026 07:30

Hi @Kjohrf! 

Thank you for your message and for the information provided. 

I appreciate all the troubleshooting steps you tried. 

Since you performed all the suggested steps, let me suggest you contact support, since they have more tools in order to find your options. 

To do so, please follow the link and choose in step 3 the contact method that suits you best. 

Visit our Discussions board where you can share your experiences, meet people and create new topics.Si ma réponse vous a plu, merci de me féliciter. Si votre question a trouvé une réponse, acceptez la solution.If you liked my answer, give me a Kudo. If your question was answered, accept the solution.FR-EN-SPA.

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‎03-26-2026 08:15

In response to MarioSFitbit

‎03-26-2026 08:15

Oh and I can't do many of the steps if I can never pair the device with the app.  Customer Service.  Ha.  

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‎03-26-2026 12:52

In response to Kjohrf

‎03-26-2026 12:52

@Kjohrf   Just my two cents, but I don’t think there is anything that will fix that Charge 3 screen.  In all the posts from users whose screen failed, I never saw a fix for it.

If you aren’t aware of this, that Charge 3 was manufactured in 2018.  It is considered a legacy device.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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