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Charge 3 black screen

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‎03-26-2025 02:14

‎03-26-2025 02:14

Received Charge3 from family but screen is black. Still vibrates and logging data when looking at app on originally paired phone. Have been searching community forums and internet for solutions but nothing has worked. Tried multiple clock display changes, and multiple 5, 10, 15 sec restarts. 

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‎03-26-2025 04:52

‎03-26-2025 04:52

Hi @Bernice288.  Fitbit's monochrome screens can fail over time.  Sadly, there is no fix for this issue.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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‎03-26-2025 06:02 - edited ‎03-26-2025 06:02

In response to LZeeW

‎03-26-2025 06:02 - edited ‎03-26-2025 06:02

Hi @Bernice288 and warm welcome to the forums. 

I appreciate your message, and I'm sorry to hear that your Charge 3 has a black screen. Thank you for the troubleshooting steps you tried. 

This is not the experience we want for our customers, and I understand your concern regarding this situation. 

Since you already performed the recommended troubleshooting steps, I suggest you contact support, since they have more tools in order to find your options. Contact Us.

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