Charge 3 black screen

[Petrozja]

My Charge 3 has completely black screen

 Upon pressing button vibration is available. How can I bring back screen to life?

As a part of troubleshooting steps I removed device from Fitbit app. Now I can not add it because code is not visie on the screen. Do you have any tips how bring back to normal life this device with a highest quality even seen?

Needless to mention that screen became dark by it's own, I used device in past, then there was a period of time when device was idle. I decided to use it again after some months and discovered that nothing is visible on Charge 3 device.

Please, support my case.

[LizzyFitbit]

Hi there, @Petrozja.

Thanks for sharing these details and trying some steps prior to posting. I'm sorry you're having this experience and to work on this together, let's restart your Charge 3 to refresh its performance. If this works, you can try setting up your tracker one more time to the Fitbit app.

On the other hand, if the issue persists, I'd recommend trying the long restart by doing the following steps:

1. Plug your device back into the charging cable and hold the button down for 15 seconds.
2. The device turns on and shows a battery icon. Two vibrations occur: first a short vibration, then a medium vibration.
3. The device turns off.
4. The device turns on and shows a progress bar and short vibrations occur. The progress bar completes. Note: A total of 7 short vibrations occur.
5. Remove the device from the charging cable. The device shuts down.
6. Important: Plug the device into the charging cable again.

[Petrozja]

Hello!
I have performed mentioned steps and nothing happened. Yes, I felt
vibrations but the screen is still blank.
Please, offer valid resolution of the issue.

Regards,

[Petrozja]

Hello! I am still waiting for a valid method to wake up screen on Fitbit Charge 3! Please, provide method, that works!

[LizzyFitbit]

Hi there, @Petrozja.

Thanks for trying the steps suggested above. Since your Charge 3 screen is still blank, I'd like to get you in touch with our Support team so they can evaluate your options and provide you with more assistance. To do this, I need additional information from you that would best be shared privately. I’m sharing a link to a form for you to fill out so we can look into this further.

I’ll keep an eye out for your response specifically, so please let me know once you’ve filled it out.