Charge 4 screen is very dim

[Jgordey]

Recently my Charge 4 is so dim I can only read it if I’m in a dark room. The brightness is set to normal and sleep mode is off. Has lots of battery power (doesn’t matter if it’s fully charged or needing a charge). I’m stumped?

Moderator Edit: Clarified subject.

[AndreaFitbit]

Thanks for getting back to us  @Jgordey. I'm sorry to hear that your Charge 4 screen is so dim. Thank you for letting us know that  you have checked brightness settings and that it has lots of battery power. I'll be happy to assist. 

Please check that your tracker is not set on Do Not Disturb mode and  change your device's clock face with the instructions of: How do I change the clock face on my Fitbit device?

[Jgordey]

Thank you. Do not disturb is off.

I’m not sure where to change the clock face. I don’t see a “today” tab?
Sent from my iPhone

[AndreaFitbit]

Thanks for getting  back to us and for following advised troubleshooting steps @Jgordey. I'll keep helping you.

Today's tab is on the Fitbit  app:

[Jgordey]

Ok. I changed the clock face but it didn’t make any difference. Still impossible to read.
Sent from my iPhone

[AndreaFitbit]

Hi @Jgordey. Thank you for your messages and efforts. Our Team will be more than happy to have a closer look at this. 

Please fill up this form with all the needed information. Our Team will reach back to you afterwards. 

Please keep in mind, that this form is for you alone. If other users try to fill it up, they might not get an answer from Support.  

[Julia_G]

Hi, @Jgordey , this is a very common fault with old Charge 4s.  I have seen it many times and experienced it myself with my own device.  The good news is that the Fitbit continues to work, and you can still see all your info in the app as long as the tracker continues to function otherwise.  The bad news is that there is no fix and no amount of restarting or changing the clock face will change things.  This is a hardware fail.

[Jgordey]

And likely no warranty/offers from
Fitbit??
Sent from my iPhone

[AndreaFitbit]

Thanks for getting back to us @Jgordey.

Please contact our Support Team. I added you the link on my previous post.