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Charge tracker - Not recording data

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‎08-18-2025 07:34 - last edited on ‎08-18-2025 12:30 by Fitbit Moderator

‎08-18-2025 07:34 - last edited on ‎08-18-2025 12:30 by Fitbit Moderator

App no longer records sleep, step, etc after going to google.  Hasn't recorded in two days since I went to google.  Bad move on technology. 

 

Moderator edit - updated subject for clarity

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‎08-18-2025 12:26 - edited ‎08-18-2025 12:28

‎08-18-2025 12:26 - edited ‎08-18-2025 12:28

Hi @LilyWhite66 and welcome to the forums. 

Thank you for your message. I'm sorry to hear that your app no longer records sleep and steps. 

This is not the experience wanted for our customers, and I understand your feelings about this situation. 

Please verify if you are running the last Fitbit app update. How do I update the Fitbit app?

To get the latest update, your mobile phone must be running these operating system versions: 

Finally, manually sync your device: How do I manually sync my tracker or watch?

 

 

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