Charge 2 - black screen

[Yan96]

I forgot to charge my charge2 for almost 2 months then yesterday i tried to charge it but no image will pop to its screen ..though if i press the start button it will vibrate

Moderator edit: formatting

[MarioSFitbit]

Hi @Yan96 and welcome to the forums. 

Thank you for your message. I'm sorry to hear that your Charge 2 has a black screen. I appreciate the troubleshooting steps you tried. 

Could you please let me know if there are lights on the back of the pebble? 

Please try the following steps: 

• Double-check the connection: Ensure secure connection to the charging cable and that the cable is plugged into a working USB port (computer or UL-certified wall charger).
• Restart your device: How do I restart my Fitbit device?
• Change the clock face: How do I change the clock face on my Fitbit device?

[Yan96]

Yes sir..the light in the pebble is on when i charge it also vibrate if i press the start button..thank you

[MarioSFitbit]

Hi @Yan96 and welcome back to the community. 

Thank you for your message and for the additional information you just provided. 

Since you have performed all the recommended troubleshooting steps, the best approach might be to contact support, because they have the proper tools in order to find your options. Contact Us.