Charge 2 not charging

[DavidoS]

Charge  2 bought last year recently decharged fully when on holiday. It won’t charge again despite cleaning contacts etc.. 

TIA 

Moderator edit: updated subject for clarity

[DavidoS]

Track 2 bought last year recently decharged fully when on holiday. It won’t charge again despite cleaning contacts etc. 

TIA 

[MaCrisGBFitbit]

Hello  @DavidoS!  Welcome to our community forums! 

I'm sorry to hear that your Charge 2 is not charging.  

• Does it vibrate when you try to charge it?
• Please confirm if you have followed these steps to clean it. How do I clean my Fitbit device?
• Have you tried restarting it?  How do I restart my Fitbit device?

Once you have cleaned and reset it, please connect your watch to a computer or a UL certified adapter and check if it responds.

[DavidoS]

Hi there
Many thanks for replying.
No the Fitbit does not vibrate when in charge position. Nothing happens when pressing the button.
Cheers
S
Sent from my iPhone 😎

[LZeeW]

@DavidoS    Fitbit sold the Charge 2 from 2016-2018.  Your battery is 8-10 years old.  Rechargeable batteries, like the ones in a Fitbit, will degrade over time, even if they are never used.  I don’t think there is anything you can do to fix this issue.

[DavidoS]

Oh no !! …seriously!!
This was only bought last July !!
D
Sent from my iPhone 😎

[MaCrisGBFitbit]

Hello @DavidoS! Thank you for your reply. 

@LZeeW thanks for your support.

 @DavidoS Since the provided steps didn't seem to work for your specific situation I recommend you to contact our Support team since they have more tools that might be helpful for your case.