help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sleep tracker stopped working for Charge 2

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-30-2025 10:58

‎06-30-2025 10:58

My Charge 2 stopped tracking my sleep after a recent update. Any suggestions how to get this back?

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎06-30-2025 13:27

‎06-30-2025 13:27

@meroad   The Charge 2 is a Legacy Device.  Here is Fitbit's Legacy Device Policy.  An unsupported device as old as a Charge 2 may not work smoothly after an app update.  Some Charge 2 users have issues with exercise tracking and heart rate zones, too.  It might not be possible to get your sleep tracking back. 

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎07-01-2025 08:24

In response to LZeeW

‎07-01-2025 08:24

I have the same issue with my charge or charge 2 Watch which cannot be restarted. I wonder if it is because of the most recent app update? Anyone have a fix?  This stinks. I have a fit but versa watch too but the charge 2 was always more accurate and has better battery life 

Best Answer
0 Votes