The Fitbit Community

Exclamation mark in the battery indicator on Charge 2

After fully charging my charge to Fitbit to 100%, after wearing about five minutes, the battery indicator shows an exclamation point. Moderator edit: edited title to clarity.

Charge 2 not syncing

for the last 2 days my watch hasn't synced. it's showing I did 15,370 steps yesterday but only synced at 2,634 and it won't seem to sync. Anyone else had this issue Moderator Edit: Formatting.

How do I get alerted when notifications come through my Charge 2?

I have revived my Charge 2 and can't work out how to enable getting alerts when I get a text, email etc or a call. Moderator Edit: Clarified subject

Charge 2 not pairing with Samsung S22+ since software update

My Charge 2 was working fine with my Samsung S22+ mobile but has been unable to pair or sync since the latest Samsung software update was installed 2 days ago. I've reported it to Samsung and Fitbit, and have gone through all the troubleshooting step...

Annoying pop up asking for access

I have a Charge 2 and after the recent change asking to add it to my Google account (which I haven't) it is now asking for permissions to access all my data...which I won't give. How do I get rid of the pop up? Anyone? Or do I get rid of the tracker?...

Notifications are not coming through my Charge 2

My text or phone messages are not going to my Charge 2, yet all notifications are turned on. Help Moderator Edit: Clarified subject

New sleep tracker inaccuracy

Charge 2 date: Jan 19, 2024Had a limited details tracker that seemed to accurately reflect my sleep (how I feel in the morning). 5 days ago they updated it to have more details. It is now wildly inaccurate and of no use. Contacted them to identify t...

Calories burned do not seem to be accurate

Hello! I have a Charge 2 here, and it's gotten really glitchy all of a sudden, and I could use some help. So Fitbit automatically changed what my calories burned were for the past week, and doesn't seem accurate for today either. I did verify my wei...

Charge 2 doesnt charge

I am trying to setup my charge 2 and it won't charge via watch charger. How do I solve this

Resolved! Can Bluetooth be turned off on the Charge 2

Can you turn off Bluetooth on the Charge 2? If so, how do you do it?

Charge 2 Set Up screen

I got a Charge 2 from a relative and while it seems like it synced up to my phone and app, the fitbit screen only shows the scrolling"www.fitbit.com/setup"How to do I get it past this screen?The only time the screen changed was when I got the code to...

How to fix upside down screen on Charge 2?

How do you fix upside down screen Charge 2 Moderator Edit: Clarified subject.

New app (not so new now) not showing all the data for autocorrected activities than the previous app

I remain very disappointed in the new (not so new now!) app. It still doesn’t provide all the data for autocorrected activities that the old app did. If I go for a walk, run, cycle etc and I don’t set my Fitbit (a charge 2, still working very well) t...

Trouble setting up Fitbit charge 2

My mom gave me her old Fitbit charge 2 this weekend, and I’m having trouble setting it up. It still has her old settings on it, and it won’t let me reset it to sync it to the app. It’s turned on and everything, but the app can’t find it.What do I nee...

Adding in extra steps in the app

I can no longer add in extra steps on the Fitbit app Moderator edit: clarified subject.

Charge 2 not syncing

Hello,Question: Is it possible to re-install the FitBit app for my laptop?For several years, I would sync to the FitBit app downloaded to my laptop. I prefer not to sync to my smartphone. A few weeks ago, the time was wrong, and usually I could do a ...

Quick view is no longer working on my Charge 2

I mistakenly turned off quick view on my charge 2. The toggle switch is not in my app. Please help.Moderator Edit: Clarified subject

Charge 2 won't turn on

I fully charged the battery of my Fitbit Charge 2. It was working for 20 minutes after I unplugged it, and now nothing happens. The screen doesn't turn on. The lights on the back don't turn on. Is the watch dead?

Thinking about replacing Charge 2

I bought a Charge 2 and love it! Problem now is the pixels on the face are not coming thru (like an old TV) I was wondering what do you recommend to replace it as it was discontinued in 2019. I use it to track my steps, sleep, heart rate etc. So I am...

Charge 2 is not tracking my weekly goal

Charge 2 doesn’t count all of the days I hit my goal. Last week it got 5 days of hitting my goal and it only counted 4 days. Very frustrating. How can I get it to count all of the days I hit my goal?Moderator Edit: Clarified subject

Resolved! Charge HR 2 cannot update tracker software

I bought a new in box Charge HR2. I have the latest app on the phone. After pairing the watch to my phone, the app says there is an update for the track software. I click on that, agree to the wall of text. It then states "Searching for your Fitbit C...

Resolved! How do I change my Charge 2 from my right to my left hand?

How do I change my charge 2 from my right to my left hand? Moderator edit: updated subject for clarity.

Charge 2 does not count all of my days that I met my goal.

My charge 2 will not count all of the days I met my goal. It shorts me 1 or 2 days a week. Very frustrating!

Change exercise type on Charge

Since changes made to app I can change my exercise types/phone can’t tell difference between walk/bike Moderator edit: edited title to clarity.

Charge 2 is showing the wrong time

reset time on charger 2Moderator Edit: Clarified subject

Hate the new opening screen

Everyone who wants to go back to the old screen that opens on your phone chime in. I haven’t talked to one person who likes the new screen. The graphics are so big and so boring. It just makes you deal with an extra screen to go through before I coul...

Anyone still using a Charge 2 in 2023?

I'm considering buying a used Fitbit Charge 2. It's in excellent condition and I like the features and limited screen colors of this older model. Can a Fitbit Charge 2 still be synched up and function with modern iPhones? I have an 11 but will probab...

Charge 2 blank screen

Hi. I can charge my Fitbit (Charge 2) and I know it is charged as it vibrates. The screen is constantly blank and I can’t change this. Any help appreciated. Anywhere I can send it for repair? Thanks Moderator Edit: Clarified subject

Charge 2 stopped working altogether

My ancient charge 2 suddenly stopped working today. It was charged yesterday, synced fine this morning but stopped recording data somewhere around 10.00am. The screen is black, the green lights are still flashing and is still recording calories thoug...

Resolved! Charge 2 won't update the time even after syncing

I cannot get charge 2 to sync to todays date it was out of power for about a month I charged it up and it’s working but will not sync or change the date to current date Moderator Edit: Clarified subject

Charge 2 won't sync or pair anymore

Hi , I have rebooted my charge 2 device by holding the button for 4 seconds and i removed the device from Bluetooth and now I cant pair , I tried probably 25times now and no luck. Gosh its extremely frustrating please assist. Moderator Edit: Clarifie...

Charge 2 sitting statistics

I used to have statistics for how much time I spent sitting, and I could see how long I sat at various hours of the day, but now I can't find those figures. Am I looking in the wrong places or has that been discontinued?

How do I locate my lost Charge 2?

Sadly misplaced my fitbit charge 2. Last sync Jan23. Rough year with the virus. My question is do you think I have battery left? I went and downloaded app to find it. No luck. I realize no gps on this tracker. Besides wanting to kick my own butt f...

Charge 2 stopped tracking my sleep data

This week, I upgraded my iPhone 8 to an iPhone 15, and suddenly my Fitbit Charge 2 is no longer giving me my sleep stages or a sleep score. The change showed the morning after I switched to the new phone. I am only getting the simplified sleep infor...

Resolved! Charge 2 is not paired with my phone

My watch is not paired with my phone Moderator Edit: Clarified subject

Resolved! Charge 2 won't track my sleep stages

My charge 2 is not registering my sleep breakdown ie deep sleep, rem awake, etc Moderator Edit: Clarified subject

Brisk walking autodetected as “elliptical” on Charge 2

I am on my third fitbit charge 2. I’ve always wondered why, when I’m in a hurry and kind of trotting (ie, not quite running, but not far off it), my fitbit autodescribes my exercise as “elliptical”. That’s ok, I get that. But despite the fact that my...

Background location

**ahem** you! I'd written a long paragraph describing the issue, and it was erased! You don't really want to hear about and fix these.

Resolved! Hourly activity time changed after daylight saving on Charge 2

With time change my charge2 Fitbit has my hourly activity now set to 6 am to 2 pm. I have always had it from 9-5. It won’t allow me to change it back Moderator edit: edited title to clarity