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New sleep tracker inaccuracy

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‎01-19-2024 09:27

‎01-19-2024 09:27

Charge 2 date: Jan 19, 2024

Had a limited details tracker that seemed to accurately reflect my sleep (how I feel in the morning). 5 days ago they updated it to have more details. It is now wildly inaccurate and of no use.  Contacted them to identify the issue and see if there is a way to go back to the old tracker app, but not surprisingly there isn’t.  Unfortunately that means the end of the watch for me as the sleep tracker was the important part for me due to sleep issues I have been having. Had tried a charge 5 that my partner had previously and it already had the inaccurate sleep tracker, so had been happy mine had the old sleep tracker.  All well I will have to see if a different brand has a better sleep tracker. Interested to hear if any others have thoughts on this.  Thanks

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‎01-19-2024 13:55

‎01-19-2024 13:55

Welcome to the forums @Jab67.

Thank you for providing the details regarding this situation with your tracker. Sorry to know the inconvenience.

Thank you very much for the information and for the feedback provided! I'd like to let you know that our team is always working to enhance your experience and your feedback is a big part of that process. Definitely it helps a lot to continue working on improvements to our services.

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