3 day old Charge 5 stopped tracking sleep correctly

[Goldbryant]

The first night I had the Charge 5, it seemed to track fine with Awake/REM/Light/Deep stages. The next two nights, no sleep stages, just Sleep Quality (fall/asleep/awake/restless/awake restless). 

Any idea what happened?? I am wearing it snugly, a finger width above the wrist bone on my non-dominant arm, and I have never gotten it wet. It's well-charged. I have restarted it many times via the device itself and the 3 taps on the charger cord, force closed the app, synced with the device many times, and restarted the phone. Yes, it has been updated, also. 

I bought this solely for sleep tracking and I am about to return it if I can't figure this out soon. Help!

[Goldbryant]

PS: the yes, heart rate is turned on and accurately tracking. 

[Wibby · Accepted solution]

Hello @Goldbryant 

I just saw your message in a different thread.  Yes, the solution to your problem is not to start the sleep yourself from the App.  That was there for older style trackers that didn't have heart rate tracking.  

With the Charge 5 and other trackers that track your heart rate, they automatically detect when you're asleep by your heart rate slowing down and you not moving.  I've found mine to be pretty accurate but doesn't measure sleep stages if I had a very bad night and was awake a lot.

The best way to get your sleep stages is to just go to bed wearing your Charge 5.  Don't set anything, just let it do its own thing.  That seems to work well for me.

[Goldbryant]

Thanks, Wibby. Forgot to update my own thread! lol. Yeah, chat person said the same thing. How ODD though that Begin Sleep Now means you are telling it NOT to track sleep stages? You'd think it would tell you this?? Also, I swear I said Begin Sleep Now all three nights and it only collected them the first night, but not the last two. But I will try that more intentionally tonight and see if that helps. 

Found something in writing, if you scroll down to "why don't I see sleep stages today?" sleep stages help

Thanks! 

[henry32]

I have same problem, did you ever correct the problem???I did all recommended suggestion to correct the problem,but they didn't correct them even changed clock face twice.I've had Charge 5 for 6 months and didn't have any problem till 7 days ago.

[Zlwidow]

I’ve given up with mine. I’m wearing it. But have canceled the premium features that are not working. I’ve had my original replaced. I’ve done the suggestions previously. Remove the app. Restart my phone. Install the app. It seems to only work a day to track sleep. Then no sleep for days. I’ve moved it up, down, the sensor right on my wrist heart beat. Nada. I’ll just use it as a step tracer with a message Center and clock. 

[SenFitIn]

I too have the same issue. Never tracks the entire night and most nights does not track at all.  I have tried all the suggestions, restarts, reinstall app, full charge, etc., all with no luck.  One thing I don't understand is the comment about sleep position affecting performance.  What is a good sleep position as compared to a bad one and how does one train themselves to sleep in the "good" position?