Alarms not working Charge 5

[airchud]

I received my Charge 5 on Wednesday and for the first two days the smart alarm was working. Since then, the alarm does not vibrate.

I've tried setting new alarms, toggling between smart wake/regular alarm, deleting alarms, restarting the device. No luck. I can tell that the motor is still working because it vibrates when I charge it and when I hit my step goal.

Moderator edit: format

[DavideFitbit]

Hello, welcome to the Fitbit Community forums, @airchud. 

Thank you for sharing that you've been experiencing this inconvenience with your Charge 5 and that you already tried a few troubleshooting steps.  

In this case, since you already tried the restart procedure with other troubleshooting options and you continue to have the same problem, I recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a good day.