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All my Charge 5 data is gone

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‎08-02-2024 18:29 - last edited on ‎11-22-2024 14:28 by Fitbit Moderator

‎08-02-2024 18:29 - last edited on ‎11-22-2024 14:28 by Fitbit Moderator

Transferring my Fitbit account to Google, all my Fitbit data since 2015 (could be a lot earlier as I’ve had a Fitbit device for quite some time) disappeared. My device then reset itself to factory setting, and now I can’t seem to associate it with the Health app in my iPhone. How can I roll it back to my Fitbit account and recover my data/settings? Any and all suggestions will be much appreciated. Thank you.


Moderator Edit: Clarified subject

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