Hi there, @Frizzbe15. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that all your data from your Charge 5 and Fitbit account is gone. I understand your concern, I will do my best to help you with this!
As per the description of your post, it sounds like you've created a new Fitbit account, as there is no other explanation on why your data from the Fitbit app is completely gone. Have you made sure that the Fitbit account you're using now is the same you used since you first got your device? To check this, please follow the steps below:
- From the Today tab, tap the settings icon in the top left.
- Tap Account Settings, check the email in use.
If you find out that the email is not the one, please try logging out and logging back in to the original account. This way you can recover all previous data. Nevertheless, keep in mind that you will lost all data tracked from the day you realized your data was gone (probably the day you logged into a wrong account) until today that you're switching back to the original Fitbit account.
As a friendly reminder, note that most Fitbit devices store up to 7 days of detailed minute-by-minute data. If you wait longer than 7 days before syncing, you may only see the most recent week's detailed data. Summary data (calories, distance, steps, and floors) will be stored for 30 days. Nevertheless, if your Fitbit device was unpaired from your Fitbit account during this period of time, neither the 7 days can be recovered or restored.
Regarding the data gone from your Charge 5, if a factory reset was performed, take into consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc.
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Best Answer