Another Charge 5 issue

[Mark_B_3]

I have a Charge 5 that is not cooperative. It began with a black screen and was not responding. At one point it began randomly vibrating for a minute or two. I have attempted numerous reboots following the 3 push restart. The device will have a short vibrate burst and show the Fitbit logo and go the the black screen and be unresponsive. I have tried this multiple times, removed the device from the app and removed it from my devices Bluetooth connection. It still is unresponsive and uncooperative. What’s next??

[sleather]

Pretty much the same issue with my several month old Charge 5. Black screen. Unresponsive. iPhone app can't find the Charge 5. I've done the 3 push restart several times. The first time or two the logo would appear on the watch and then revert back to black screen.

JUNK!

Additional note: I fiddled a bit more with the Charge 5 - cleaned, changed USB ports, dropped Charge 5 from  Fitbit app (but it can't even be found now) - to no avail.

Worse, the unit heats up considerably when connected to the charger.

It's going in the garbage. Bye bye Fitbit.....

[Phil0401]

Same here. Any fixes?

[Mark_B_3]

I reached out to live help and actually had a conversation with someone. I was given a case number had to create a video showing what  the Fitbit was doing. Unfortunately it took a day to get that done but I sent it to him last night. I’m awaiting his response. 

[Mark_B_3]

I’ll let you know soon. 

[W_D_S]

I have a case number. They know what my issue is. They have been zero help.