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Another disappointed Charge 5 user

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‎07-05-2022 11:41 - edited ‎07-09-2022 09:58

‎07-05-2022 11:41 - edited ‎07-09-2022 09:58

Have been a Fitbit user since 2015.  Even using Premium Fitbit services.

 

Like most recent posters, my Charge 5 refuses to charge and the screen is completely dark.  Mine went down on Saturday, July 2nd.

 

Is there a fix coming?  If not, will I get reimbursed for time I haven't been able to use it and the features of the premium service I'm paying for?

Best Answer
4 REPLIES 4

‎07-13-2022 09:00

‎07-13-2022 09:00

I don’t know about your premium charges being refunded, but my Fitbit did the same thing. I called customer service after trying to reboot and changing the watch screen etc., and they sent me a new tracker.

Best Answer

‎07-13-2022 09:16

In response to SunsetRunner

‎07-13-2022 09:16

Thanks.  I just got this Charge 5 last December and it's frustrating to have issues so soon.  I, too, contacted support and tried all the troubleshooting they suggested (already tried them as well) but, what the heck, right?!  Nope, still didn't fix the issue.

They did offer a replacement, so I will take them up on the offer.  Downloaded the latest app update so hoping between the replacement and the update, no further issues will arise.

Best Answer

‎07-05-2023 23:23

In response to TCKCHokie

‎07-05-2023 23:23

I just threw away my second Charge 5. The first was replaced under warranty after 9 months of use. The second died totally. It would charge to a hundred percent, then die the instant I removed it from the charger. So I did a factory reset and recharged it, and then it died again. After three resets and charges, I gave up and just threw it away. It was about 9 months old too. I will not be getting another Fitbit.

Best Answer

‎07-06-2023 04:49

In response to SunsetRunner

‎07-06-2023 04:49

Yeah, sadly, I also decided using my Charge 5 that kept failing was useless.  I no longer use any Fitbit device as well.

Best Answer