App freezes when looking at Exercise details

[cookiekaw]

Is the app having issues today? I tried logging in my activity this morning a bunch of times but it would freeze up. Just logged it in on my web dashboard. I think my watch is fine - just the app is off. I even tried to update it and nothing changed. Thanks.

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @cookiekaw.  

I appreciate the information that you've provided about this issue with the Fitbit app. 

If you're still having trouble with the app freezing while looking at your exercise details, please try the following steps: 

• Log out from the app.
• Clear Cache for the Fitbit app on your phone's settings (iPhone: Settings > General > iPhone Storage > Fitbit app > Offload App. Android: Settings > Apps > Fitbit app > Storage > Clear cache).
• Restart your phone. 
• Log back in to check if you're able to see your information
• Try to set up your Charge 5 as a new device in your account if you're still having the same problem. 

Hope this helps, I'll be around. 

[gkuwas]

Yes this works, but I have to do this quite often. At least once a week it freezes when I try and look at an exercise. 

Surely Fitbit should fix this instead of the user having to restart/clear cache/log out/uninstall/ reinstall (!)

[DavideFitbit]

@gkuwas Thanks for sharing this update. 

As this works intermittently, let me know if you continue to have the same issue in the following weeks.  You can also try deleting and reinstalling the app if the issue persists.