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Charge 5 stuck on five dots

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‎04-20-2023 07:15 - last edited on ‎04-20-2023 09:30 by Fitbit Moderator

‎04-20-2023 07:15 - last edited on ‎04-20-2023 09:30 by Fitbit Moderator

I have had issues recently with my device (Charge 5) freezing

the display shows five dots and no tapping or swiping will clear it. It seems to still record data but I have tried to charge it and reset it via the button on the usb plug to get the screens back but it won't reset.

 

 

Moderator Edit: Clarified subject

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‎04-20-2023 09:32 - edited ‎12-15-2023 07:25

‎04-20-2023 09:32 - edited ‎12-15-2023 07:25

Hi there, @Bruins30. Thanks for stopping by in the Fitbit Community Forums and trying to troubleshoot the issue with your Charge 5 before reaching out. 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎04-20-2023 09:32 - edited ‎12-15-2023 07:25

‎04-20-2023 09:32 - edited ‎12-15-2023 07:25

Hi there, @Bruins30. Thanks for stopping by in the Fitbit Community Forums and trying to troubleshoot the issue with your Charge 5 before reaching out. 

To better assist you, please make sure you've restarted your Fitbit device as suggested here How do I restart my Fitbit device?. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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