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App resetting my synced steps

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‎03-11-2023 11:21

‎03-11-2023 11:21

Every time I sync my Fitbit app with my charge 5 it adds the new steps then goes back down to 5042 on both the app and the watch. 

I believe it is a fault with the app because the watch is counting the steps correctly. It’s only when the app syncs that I have this problem. 

I have uninstalled the app, reinstalled app, logged in and out of the app, removed charge 5 and added back on to the app, turned off and on my phone, restarted my watch and it keeps happening. 

I only received this watch today and have never had this problem previously. It’s very frustrating. 

I will keep an eye on it tomorrow. But any advice will be gratefully accepted. I was really excited to have this device! 

Best Answer
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1 REPLY 1

‎03-11-2023 11:26

‎03-11-2023 11:26

Every time I sync my Fitbit app with my charge 5 it adds the new steps then goes back down to 5042 on both the app and the watch. 

I believe it is a fault with the app because the watch is counting the steps correctly. It’s only when the app syncs that I have this problem. 

I have uninstalled the app, reinstalled app, logged in and out of the app, removed charge 5 and added back on to the app, turned off and on my phone, restarted my watch and it keeps happening. 

I only received this watch today and have never had this problem previously. It’s very frustrating. 

I will keep an eye on it tomorrow. But any advice will be gratefully accepted. I was really excited to have this device! 

Best Answer
0 Votes