BLACK SCREEN OF DOOM on Charge 5 - Pls help us Fitbit Support!

[ItsMarkW]

Dear Fitbit Support.

Can we please have help with the Fitbit 5 Black Screen of Doom? My fitbit is like SO many of the others on this notice board - I can feel it vibrating and it tracks measurements through the app on my phone. But the screen is black, and has been for the last 3 days.

We've all tried restarting our fitbits with the 'press the button 3 times' routine, and we've scoured the internet looking for solutions. We just want them to work, and a solution would really help.

A firmware update, a something, anything to get these things back online. Otherwise, it'll just sit on my dresser, fully charged up and without a wrist to attach to.

Thanks, M.

[Odyssey13]

Hi @ItsMarkW  these are the community forums, not customer support.

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options