Back to Fitbit version

[Jlbdance]

Ever since I switched to the Google version my Fitbit charge 5 will not sync so therefore there are no data update how do I go back 

[Gr4ndp4]

Hi, @Jlbdance, welcome to the community, once you have changed your login to your Google account you can't change back again. It sounds like you have a problem syncing. Check out this article and the links contained in it Why won't my Fitbit device sync? - Fitbit Help Center I apologise if you have already seen this. Remember you can always force a sync by sliding your finger down and releasing your Fitbit app's "Today" screen on the phone.

If your change over to the Google login has not worked properly you may find this article of interest What should I know about moving Fitbit to my Google Account? - Fitbit Help Center 

I hope this helps but if you are still stuck please post here again.

Cheers

[Jlbdance]

Wow thanks ..

[Jlbdance]

After * agreed to Fitbit prime my phone would sync, 

Now my time won't update🤦‍:female_sign:

[Gr4ndp4]

Hi @Jlbdance, if the time is not updating at all this is the typical symptom of a failure to sync. Remember you can always force a sync by sliding your finger down and releasing your Fitbit app's "Today" screen on the phone. As mentioned previously - Check out this article and the links contained in it Why won't my Fitbit device sync? - Fitbit Help Center I apologise if you have already seen this.

Let us know how you get on.

Cheers