Band Clip broke

[ADrew]

The small clip that attaches the band to the tracker broke off after 2 months use. Luckily the tracker is in perfect condition as it subsequently flung off my hand in public and could easily have been damaged but I can't find a replacement for that small piece of plastic. 

Any help would greatly be appreciated

[Wibby]

Hello @ADrew 

That’s really unlucky!  It might be worth contacting Support to see if they might be able to help you with it.  You can contact them by selecting Help at the bottom of the page, then Get Support, then Live Chat or Call.

In the meantime, there are some straps on Amazon that encompass the whole ‘pebble’ part so don’t rely on needing the clip part.

This is an example, but I’m sure there are lots more available.

Rugged strap 

I hope that helps a bit and that you get a good resolution to your problem.

[nihahi]

This has been a common fault with a Charge 4. I would like to clarify that you are reporting you had this happen with a Charge 5 device?

[ADrew]

Yes, this is a charge 5. I previously had a charge 3 and the design change from that seems way more fragile now my attention has been brought to it. 

I will directly contact support tomorrow, hopefully this issue is covered under the warranty although Im fearful of this issue just repeating itself

[nihahi]

Thank you for clarifying. Hopefully your claim is satisfactorily resolved. Hopefully it's a "one-off" and doesn't replicate the massive issue that occurred with the Charge 4 design, where "replacement devices" also had the same breakage issue, but were "out of warranty" when it happened again.

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @ADrew. 

I appreciate all the details you've provided about this inconvenience with your Charge 5. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've sent you an e-mail with some instructions. They will let you know how to proceed. 

Have a good day, see you around. 

[Littlebit-1]

I have the same problem with my Charge 5 and am waiting to hear back from them 

Moderator edit: format

[DavideFitbit]

Welcome to the Community forums, @Littlebit-1. 

Thank you for confirming that you experienced the same problem with the Charge 5.  

It seems that you were able to get in touch with the Support team and they've provided you with some instructions. Please make sure to check your inbox and your spam folder. 

I'll be around.